Online banking is safe and secure

We take our service and your online security seriously. So if you want to experience all the benefits of our online service but are holding back because of worries about the security of your accounts, you can be assured that our online service is safe and secure. That's why we back up what we say with our online fraud guarantee.

Our online fraud guarantee
"If a customer of our online service is a victim of online fraud, we guarantee that they won't lose any money from their account and will always be reimbursed in full."

There are also additional steps that you can personally take to help ensure your accounts remain safe and secure:

• We’ll never ask for your personal security details in an email
• We’ll never send links to your sign in page in an email
• If you receive an email of this nature please don’t reply as it will be fraudulent. Please report it by sending it to security@halifax.co.uk
• Make sure your phone details are up-to-date at all times for security checks

You can read more about our online security, including more about how to protect yourself online and phishing emails in our Security and Privacy section.