We’re constantly keeping an eye out for your safety online by staying on top of the latest scams and developments but there are also ways you can protect yourself. And with our Online Guarantee, we’re here to protect you.
Find out how to keep yourself safe online:
You’re safe online with us
We do all we can to protect you online. Even in the unlikely event of fraud, we promise you won't lose out.
As a Halifax Online Banking customer, you automatically benefit from our online fraud guarantee:
If you use our online service and become a victim of online fraud, we guarantee you won't lose any money from your account and will always be reimbursed in full.
For the vast majority of our customers, this situation will never arise, especially if you take a few simple steps:
Keep your password secure and do not let anyone else make use of your security details, even if they share a joint account with you
Do not let anyone watch you enter your security details and log off after each Online Banking session
Carry out regular virus checks on your devices and have the latest operating system and web browser installed.
Find out more about how to protect yourself online.
If you’re already concerned that your online personal or security details might be at risk give us a call on 03456 02 00 00. If you’re calling from a mobile or overseas, the number is +44 113 279 8302.
Get the latest updates on how you can protect yourself and your family from malicious threats.
You can report your lost or stolen card if you’re registered for Online Banking. Simply sign in and fill in our online form.
Locked out of your account?
Forgotten your Online Banking password?