Online Banking Security.

We’re constantly keeping an eye out for your safety online by staying on top of the latest scams and developments but there are also ways you can protect yourself.  And with our Online Guarantee, we’re here to protect you.

We’re also supporting the Get Safe Online campaign against social engineering fraud. Learn about social engineering or view Get Safe Online's top tips to protect yourself.

Our Online Guarantee against online fraud

You’re safe online with us
We do all we can to protect you online. Even in the unlikely event of fraud, we promise you won't lose out.
As a Halifax Online Banking customer, you automatically benefit from our online fraud guarantee:
If you use our online service and become a victim of online fraud, we guarantee you won't lose any money from your account and will always be reimbursed in full.
For the vast majority of our customers, this situation will never arise, especially if you take a few simple steps:
Keep your password secure and do not let anyone else make use of your security details, even if they share a joint account with you
Do not let anyone watch you enter your security details and log off after each Online Banking session
Carry out regular virus checks on your devices and have the latest operating system and web browser installed.
Find out more about how to protect yourself online.
If you’re already concerned that your online personal or security details might be at risk give us a call on 03456 02 00 00. If you’re calling from a mobile or overseas, the number is +44 113 279 8302.

Urgent Enquiries

You can report your lost or stolen card if you’re registered for Online Banking. Simply sign in and fill in our online form.

Or, call us on 0800 0 15 15 15 (Lines open 24 hours a day, 7 days a week). If you're calling from abroad you can call us on +44 (0) 113 242 8196.

Locked out of your account?

Get access to your account

Forgotten your Online Banking password?

Forgotten password

Reporting fraud

If you’re worried that you may have received a scam email, please forward it to then delete it immediately.

Concerned that your online personal or security details might have been compromised?
Call 0345 602 0000

Calling from abroad?
+44 1132 798 302