How you can protect yourself.

How would you feel if someone was looking over your shoulder while you checked your bank account or listening in on your private conversation with friends? Just like in real life, it’s important that you keep yourself safe and secure online whether you’re chatting with friends, buying gifts or managing your bank account.

Protect yourself

Keeping your online identity secure

  1. Don’t tell them everything
    Identity thieves gather small pieces of information published online to build a profile of their victim. If you allow it, people can see your date of birth, mobile number, address and information on your family. Instead try to limit how much personal info you give away online, for example on Facebook and Twitter, but also when registering information on gaming sites or forums.
  2. Make your passwords solid
    Different sites need different passwords, it might be a faff but it’s certainly safer. Don’t use common phrases and words, or anything too obvious and whenever possible have a mix of letters (upper and lowercase) and numbers. Change your passwords regularly and keep online passwords safe. Never let your passwords be known to anyone and don't write them down. If you believe they have been compromised change them immediately.
  3. Watch out for email scams
    If you get any emails or text messages you don’t recognise or you’re not sure about asking you for personal details, don’t provide them or click on any links they give you. Be especially cautious if they threaten to suspend or limit access to your account.

Forward any suspicious emails like this to security@halifax.co.uk before deleting them. We’ll use this information to help reduce online fraud.

And if a pop-up screen has appeared asking you to enter your security details, don’t enter them, just give us a call on 0345 602 0000. If you’re calling from a mobile or overseas, the number is +44 113 279 8302.

We will never send e-mails asking you to provide personal information or to confirm your online security details.

Other ways to stay safe

  1. Keep your card safe
    When you’re out and about, don’t leave your card unattended as it’s an easy way to get hold of your details. You should avoid writing your PIN down and ensure your PIN is covered whenever you use a cash machine.

    If you’re worried about your PIN being compromised, you can change it at any cash machine with an LNK sign. You can also request a new PIN online, in branch or over the phone.
  2. Check your paper documentation
    Check your statements regularly for transactions you aren’t expecting. If you’re unsure, please get in touch.

    Once you’re done with any documentation we might send you, dispose of it securely by shredding/tearing the paperwork so it can’t be read or used.

    If you live somewhere that has a shared mailbox, keep an eye out for post and if you haven’t received your statement or card/pin, let us know straight away.
  3. Be aware of suspicious calls
    One of the most popular ways used by fraudsters to access your information is simply by asking you. This can be done in many ways, for instance phishing emails, cold callers or door salesman.

    Never give your bank details out if you are unsure. We'll never ask you to transfer any of your money from your account to another account that you don’t recognise. If you’re asked to do so, please hang up immediately and wait 5 minutes for the line to clear or use a different phone before calling us to report it.

To keep up to date with the latest online security threats, check websites* such as Bank Safe Online, Action Fraud and Get Safe Online.

*Links to external sites are provided as part of our commitment to making Online Banking safe and secure. However, we cannot accept responsibility or liability for the content or availability of external sites. We cannot guarantee that any software downloaded from these sites will work, or be free from viruses or malicious code.

Surf safely

Whether you’re new to using the Internet or a seasoned surfer, it’s worth considering these solutions in place to keep you and your personal information safe online.


Update your operating system.

An operating system is the software that runs your device. Any updates can include important security features, so it’s important to keep it as up to date as possible.

You’ll usually be prompted there’s an update, but you can change your device settings to receive them automatically.


Keep your browser up to date

The browser you surf the web with also provides you with lots of security features, so it’s important to keep it up to date. Learn how to update your browser.


Use anti-virus software.

Running anti-virus software can help you prevent infection from viruses, Trojans and many other nasty 'bugs'. Anti-virus isn’t just for computers, so make sure your other devices are protected by downloading appropriate software. Talk to a trusted friend or professional about which antivirus software is best for you and your device.


Use a firewall.

Once set up, it can help prevent potential intruders from accessing your device. Most modern operating systems come with built in firewalls. To make sure it provides an effective barrier between your device and the Internet, it’s important to set up your firewall appropriately by following vendor instructions.


Prevent spyware.

Spyware is a form of online spying. You can help prevent it from getting onto your device by using up to date anti-spyware software and surfing with caution. Find out more about spyware


Secure your wireless connection.

Without a secure wireless network, anyone can use your connection. Securing your wireless connection can be as simple as setting up a password. Your Internet service provider or wireless router manufacturer should provide instructions on how to do this.

*Links to external sites are provided as part of our commitment to making Online Banking safe and secure. However, we cannot accept responsibility or liability for the content or availability of external sites. We cannot guarantee that any software downloaded from these sites will work, or be free from viruses or malicious code.

Use the latest browser

Why is it important?

Your web browser is not just something you use to visit a website, it also provides you with important security features. To make sure you’re protected and have the best possible experience, you need to keep your browser up to date.

Please note: Online Banking is no longer supported on Internet Explorer 6.

How do I upgrade?

You can check for the latest version from the provider’s website, or you can choose to use a different browser. Here are the most common providers*:

*Links to external sites are provided as part of our commitment to making Online Banking safe and secure. However, we cannot accept responsibility or liability for the content or availability of external sites. We cannot guarantee that any software downloaded from these sites will work, or be free from viruses or malicious code.