Accessing our website

We are committed to making our website accessible to all our customers and have an ongoing programme of making useful updates and improvements. We have also introduced several improvements to our website in accordance with guidelines from the Web Accessibility Initiative (WAI) and you can read about some of the changes here:

Text size

Consistent page headings and titles

Contrasting colours

Alternative text for graphics

Descriptive links

Additional information

Tools, tips and useful resources


Text size
You can change the text size on our site to make it either larger or smaller via your browser settings. Some browsers allow you to magnify the whole page. Find out to how to change the text size in your browser  or see additional information for more browser tips.

Consistent page headings and titles
A consistent heading structure has been used so that page information is compatible with access technology.

Contrasting colours
We have taken care to ensure that foreground and background colours on the site contrast effectively. If you want to override the site's colours, you can do this by changing your browser settings.

Alternative text for graphics
All graphics and images contain descriptive alt tag attributes (alternative text). Where an image has no importance, the alt tag is set to null to make the site easier to read by all users.

Descriptive links
All links have been written to make sense when taken out of context. Where appropriate, we have also added information to let you know if the link will open a new window or if additional software is required to view.

Additional information

  • Adobe PDF files - you need Acrobat Reader software to view Adobe Acrobat PDF files. If you do not have the software installed on your computer, you can download it for free at Acrobat Reader.  If you are using access technology to view Adobe PDF documents, go to the  Adobe Accessibility Resource Center which provides information and tools. An online PDF conversion tool can be found at online conversion tools for Adobe PDF documents.
  • Style sheets -  this site uses cascading style sheets to make it look better and so you can tailor it to your requirements. Please see our 'Tools, tips and useful information' selection below for details of how to adjust your style sheet settings.

Keeping your browser updated
We recommend you keep your browser up to date, because the newer versions provide higher levels of security.

To check the version of your current browser, check in the 'help' or 'about' section of your browser toolbar.

You can download the latest browser versions from the web for free, subject to your usual telephone or internet usage charges. The main sites to obtain upgrades are:

Links to external sites are provided as part of our commitment to making online banking safe and secure. However, we cannot accept responsibility or liability for the content or availability of external sites. We cannot guarantee that any software downloaded from these sites will work, or be free from viruses or malicious code.

Extended Validation Secure Socket Layer

Extended Validation Secure Socket Layer, or EVSSL for short, means that our site has undergone many rigorous checks to confirm its validity, and has been provided with a 'certificate of authenticity' which can be recognised by your browser. More information...

Tools, tips and useful resources