Hearing impaired
We are always willing to help by writing things down and are equally happy to receive written instructions. In addition, the following services are available:
- Typetalk - the RNID telephone relay service is used extensively throughout Halifax branches so that we can share a two way conversation with you
- Textphones are used in key areas of our branches to enable on-screen customer communication to take place.
The following businesses have individual textphones for your convenience:
| Halifax Contact Centres | 08457 323 436 |
| Halifax Personal Loans | 0845 603 1393 |
| Halifax Share Dealing Limited | 0845 604 2543 |
| Private Banking | 08457 626 993 |
| Halifax General Insurance | 08456 00 07 75 |
- Induction loops are available in some branches. They can be used with the T-setting on hearing aids to enhance sound. We hope to extend this service in the future.
- A selection of Halifax staff are British Sign Language trained and we can also arrange an interpreter, free of charge. Just ask your local branch for details.
