We are always willing to help by writing things down and are equally happy to receive written instructions. In addition, the following services are available:
- Typetalk - the RNID telephone relay service is used extensively throughout Halifax branches so that we can share a two way conversation with you
- Textphones are used in key areas of our branches to enable on-screen customer communication to take place.
The following businesses have individual textphones for your convenience:
|Halifax Contact Centres||08457 323 436|
|Halifax Personal Loans||0845 603 1393|
|Halifax Share Dealing Limited||0845 604 2543|
|Private Banking||08457 626 993|
|Halifax General Insurance||08456 00 07 75|
- Induction loops are available in some branches. They can be used with the T-setting on hearing aids to enhance sound. We hope to extend this service in the future.
- A selection of Halifax staff are British Sign Language trained and we can also arrange an interpreter, free of charge. Just ask your local branch for details.