Accessibility and disability.
We are committed to providing all our customers with excellent service, whatever type of relationship you have with us. Most disabilities such as a learning disability may need no more specialised help than a positive and enlightened attitude from our colleagues.
However, there are a number of ways in which we have adapted our range of financial services to make them accessible to everyone. We have around 800 branches in the UK, most of which are open plan to make it easier for customers to find their way around. The majority have a reception desk with seating provided. Our staff are always on hand to discuss specific needs or answer queries.
Read more about the facilities and services we can provide below or in our Additional Needs guide (PDF):