Common bank account enquiries

Click below for information on the new and improved bank statements, copies of cheques paid from your account, what to do if your chequebook is lost or stolen and much more.

Find out more about statements and cheques

Click below for information on

• applying for overdrafts
• using your cash card
• what to do about lost and stolen cards
• changing your address
• paying bills.

Find out more about overdrafts, your cards and accounts

Click below for information on different types of payment into your account and when you can withdraw funds.  Payment types include:

• Automated payments (direct debits, standing orders and BACS)
• Cash
• CHAPS
• Cheques
• Foreign currencies (includes cash, cheques and international telegraphic transfers)
• Special Presentation

Find out more about receiving and sending funds from your accounts

Information on how different circumstances affect your balance when viewing your account online.

Find out more about understanding your balance