Understanding your balance.

Your balance is the current gross amount held within your account. Your available balance is the amount you currently have available to spend, taking into account the amount of money in your account, any recent transactions not yet cleared and any planned overdraft. Various circumstances may cause a difference between your balance and available balance. These are explained below:


Recent debit card purchases

Your available balance shows recent debit card payments before we have fully processed (cleared) the payments.  This means we have set aside from your account the money recently spent on your card before the seller actually takes it.  When the money leaves your account, your balance will be reduced, but your available balance will stay the same, as we have already adjusted it to show the payments.


Paying in cash and cheques

Type of payment
Where paid in
When your funds are available to withdraw
Cash In branch or using an Immediate Deposit Machine before 5pm, or using an Express Pay-In before 4pm Same day
In branch or using an Immediate Deposit Machine after 5pm, or using an Express Pay-In after 4pm Next working day
In branch or using an Immediate Deposit Machine or Express Pay-In on a non-working day Same day
Via a cash machine Next working day
Cheques In branch or using an Immediate Deposit Machine before 5pm*, or using an Express Pay-In before 4pm 4 working days after the day of deposit
In branch or using an Immediate Deposit Machine after 5pm*, or using an Express Pay-In after 4pm or on a non-working day 5 working days after the day of deposit
Via a cash machine 5 working days after the day of deposit

*2pm if using an Immediate Deposit Machine in Northern Ireland.

Cheques are changing in 2017

In 2017, cheque clearing in the UK will undergo a fundamental change. Cheques will clear much faster and customers will have greater choice over how they pay in cheques. This is because instead of exchanging physical cheques, banks will exchange digital images of cheques.

Development of the new system is underway and in 2017 we plan to introduce new ways to pay in cheques, such as using smartphones. We will also upgrade the way we process cheques at our branches.

More details will be provided as we get closer to making the changes.


Planned overdraft

Your available balance includes any planned overdraft. Your available balance will be the credit balance in your account, plus the amount of any planned overdraft.

For more information, please call 0345 720 3040 (lines are open 24 hours a day seven days a week).


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