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Community Bankers
Community Bankers offer help and support if you can't get to a local branch. They have dedicated space in a community venue or Banking Hub where you can pop in for a chat and get help with your banking needs.
You can also access our services in a Banking Hub. Have a look and see if there’s one near you.
We're adding new locations in the future. If you can't see one near you right now, keep checking back.
Things a Community Banker can help you with
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- Payments and transfers – paying someone new, managing a direct debit or standing order, or transferring money between your accounts.
- Card and PIN – reporting lost and stolen cards or ordering a replacement card or PIN.
- Manage your personal details and preferences – we can help you to update your personal details and contact preferences.
- Order a replacement cheque book / credit book.
- View and order statements.
- Close your account.
- Help with online banking and Telephone Banking.
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If you need support with a life event, or you have money worries, our Community Bankers can connect you to one of our specialist telephony teams. We can also help you find the right support online.
- Register a death.
- Appoint someone to manage your affairs.
- Adding a third party to your account.
- Registering your support needs.
- Help with money worries.
- Help if you’ve been scammed.
- Proving your identity.
- Register a complaint.
Save yourself a trip
Change your personal details, pay in a cheque or even chat to us in the app. Whenever, wherever.
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