Getting in touch is easy
There’ll be times when you want to find out more about our products and services, such as how to apply for an account or check the balance on your existing accounts. Or you might need to give us new details, such as a change to your name and address. Whatever your reason for contacting us, there are lots of ways to get in touch - and we’ll always be happy to help.
Contact us by post
You can write to us at the following address:
P O Box 548
British Sign Language SignVideo
If you are a user of British Sign Language (BSL) the SignVideo service gives you access to an online interpreter enabling you to communicate with us using sign language.
We also have a Twitter page where we’re happy to help you with online banking queries - but for questions about your personal account you’ll need to contact us by phone. Calls may be monitored or recorded.
How do I know the Twitter page is genuine?
If you find a Twitter page claiming to represent Halifax that is not at the above addresses, please report it by emailing firstname.lastname@example.org with more details; such as the page name and web address.
Security on Twitter
We want you to be safe online, so please don’t include any account, logon, financial or personal details on Twitter. We will never ask you for this type of personal information through Twitter or direct you to a web page that asks for this information.
Twitter is owned by a third party and is independent of Halifax.
This site is intended for UK residents unless otherwise stated. Halifax is a division of Bank of Scotland plc. Bank of Scotland plc, HBOS Investment Fund Managers Limited, Halifax Life Limited and Halifax Share Dealing Limited and St Andrew’s Life Assurance plc are authorised and regulated by the Financial Services Authority, 25 The North Colonnade, Canary Wharf, London E14 5HS. They are entered in the Financial Services Authority’s Register and their Register Numbers are 169628, 119223, 171881, 183332 and 189101. This is an English language site, all contracts will be in the English language only. Bank of Scotland plc, Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Copyright © 2010. All rights reserved.