Getting in touch is easy
There’ll be times when you want to find out more about our products and services, such as how to apply for an account or check the balance on your existing accounts. Or you might need to give us new details, such as a change to your name and address. Whatever your reason for contacting us, there are lots of ways to get in touch - and we’ll always be happy to help.
Call a member of our team to talk to us about your existing account or to find out more about our range of products and services.
Find us on Twitter* @AskHalifaxBank. We're happy to help with any Online Banking queries - but don't Tweet any personal, account, logon or financial details. We'll never ask you for this type of personal information through Twitter or direct you to a web page that asks for this information.
If you find a Twitter page claiming to represent Halifax that is not at the above address, please report it by emailing email@example.com with the web address.
Come into branch
Come and see us in any of our branches to talk to a member of the team.
Use the SignVideo service
If you're a user of British Sign Language (BSL) the SignVideo service gives you access to an online interpreter enabling you to communicate with us using sign language.
Write to us
Write to us at Halifax, PO Box 548, Leeds, LS1 1WU. For security reasons we can't respond to any queries about Online Banking by post. If you're having problems accessing Online Banking you can manage your details online or call our Online Banking helpdesk on 08456 02 00 00.
If you're calling from abroad or would prefer not to use the 0845 number, you can call us on +44 (0) 113 279 8302.