Contact us

Getting in touch is easy

There’ll be times when you want to find out more about our products and services, such as how to apply for an account or check the balance on your existing accounts. Or you might need to give us new details, such as a change to your name and address. Whatever your reason for contacting us, there are lots of ways to get in touch - and we’ll always be happy to help.

Call us

Call a member of our team to talk to us about your existing account or to find out more about our range of products and services.

Tweet us

Find us on Twitter* @AskHalifaxBank. We're happy to help with any Online Banking queries - but don't Tweet any personal, account, logon or financial details. We'll never ask you for this type of personal information through Twitter or direct you to a web page that asks for this information. is the only official Twitter page for Halifax personal banking. is the only official Twitter page for Halifax Share Dealing.

If you find a Twitter page claiming to represent Halifax that is not at the above address, please report it by emailing with the web address.

Come into branch

Come and see us in any of our branches to talk to a member of the team.

Use the SignVideo service

If you're a user of British Sign Language (BSL) the SignVideo service gives you access to an online interpreter enabling you to communicate with us using sign language.

Write to us

Write to us at Halifax, PO Box 548, Leeds, LS1 1WU. For security reasons we can't respond to any queries about Online Banking by post. If you're having problems accessing Online Banking visit Online Banking help to get support and find out how to get in touch.

*Twitter is owned by a third party and is independent of Halifax.

Having problems with Online Banking?

Having problems with Online Banking?

Find out how to get in touch.

 Get help with Online Banking 

Need to change your name or address?

Find out more about changing your name or address

If you have a concern about how your PPI (Personal Protection Insurance) policy with us was sold, please visit our PPI complaints page.

Find out more about how to complain about PPI
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