Are you planning to go abroad soon? Don't forget to tell us. We always look out for unusual activity on your credit cards, so let us know your travel plans and we'll expect to see international spending on your account.
It only takes a few minutes to add your travel details, and will help make more of your card transactions hassle free while you're away.
If you experience any difficulty using your credit card, call us on +44 1733 573 189 (Mon-Sun, 24 hours).
You can do this by clicking on the ‘Going abroad? Tell us’ link located under the 'Your account tools' menu on 'My accounts'.
Or find out how to register for Online Banking.
Remember to ensure your contact numbers are up to date. You can do this either online over the phone or in branch.
See more information about using your cards abroad.
Manage your credit card online and you'll have access to a range of online card services:
To make use of these services, you'll need to register for our online service. If you’re already registered for the online service, your account will be available to view on ’My accounts’.
You can call us on 0345 944 4555, give us the transfer details (amount, account number and card issuer) and we'll take care of the rest. After approving your request we will make arrangements with your other card issuer(s). Once these arrangements are complete and we have carried out the necessary security and fraud checks, the money will normally arrive by the next working day. We will only transfer balances within your credit limit, so please check your available credit before transferring a balance.
Balance transfers can be made from most credit and some store cards, excluding other Halifax products. We usually charge a fee for making balance transfers. The amount of the fee will be shown in your Credit Card conditions.
If you've forgotten your PIN, you can request a PIN reminder which will be sent through the post. Simply contact us on 0345 944 4555 (Mon-Sun, 24 hours) and we'll send your PIN reminder to you by post in 3-5 working days.
Please note that for security purposes, we cannot provide your PIN details over the phone.
You can change or unlock your credit card PIN at any cash machine that displays the Link symbol. You cannot change or unlock your PIN abroad.
To close your account please call our customer services department on 08708 50 02 43 (8am - 9pm Mon - Fri & 9am - 5pm Sat), or write to us at the following address:
Pitreavie Business Park
You can make payments via:
However you choose to pay, you need to check that your payment will reach your account by the payment due date. Find out more about how payments are processed for Standing Orders, Direct Debits, Cheques and Future Dated Payments.
If you require any other information regarding payments please contact our customer service team on 0345 944 4555 (Mon-Sun, 24 hours).
We also accept payment using the Faster Payments Service (FPS).
Online statements are available for credit cards via Online Banking, making it much easier to manage your account. You will receive a PDF statement each month which cuts the clutter and statements are conveniently stored in one place.
We will send you an email each month when your statement is available to be viewed online - simply sign in to view your statement.
If you choose to receive online statements, you will no longer receive paper statements for your credit card account by post. But with account tools available within Online Banking, you are in control and can choose to start/stop receiving paper statements any time you wish to.
You can share your credit card and its credit limit with a spouse, partner, immediate family member or a friend aged 18 or over (subject to eligibility and application). You can add up to three additional cardholders, free, to all our credit cards apart from the Student Credit Card.
To add a new cardholder or to remove/amend an existing cardholder (amendments apply to name and nationality only), please contact us on 0345 944 4555 (Mon-Sun, 24 hours).
Please note that additional cardholders will not be able to view the credit card online.
As principal cardholder, you are responsible for all transactions made on any additional cards. If the additional card is withdrawn, you must retrieve and destroy the card, during which time you are still liable for all transactions made using that card.
If for any reason you cannot retrieve the card, please call the card services team on the number shown on the reverse of your card.
In order to help us to make a sound decision we require at least six months payment history on your account before you can request an increase of your credit limit. You can decrease your credit limit at any time after your card has been activated.
If you wish to apply to change your credit limit, please call 0345 944 4555 (Mon-Sun, 24 hours).
From time to time you may be offered a credit limit increase. If this happens, you will be advised in writing and have 30 days notice before any increase will take effect. However, should you not wish to benefit from the increase, or want to decrease your credit limit, simply call 0345 944 4555 (Mon-Sun, 24 hours).
To update your address call our customer services department on 0345 944 4555 (Mon-Sun, 24 hours). You will need to have your credit card when you call to change your address over the telephone.
You can also change your address by completing the Change of address form and posting it back to us.
If you’re an online user, a link to this form is also available online by selecting ‘Change details’ from the ‘My accounts’ page.
Sign in now or Register for our online service
To change the name on your credit card account, you’ll need to visit your local branch, taking with you your original name-change documentation (Marriage Certificate, Deed Poll, etc).
If you want to change the date your monthly credit card payment is due, just call 0345 944 4555 (Mon-Sun, 24 hours) and we'll change the date for you.
0345 944 4555 (Mon-Sun, 24 hours).
Read our guide to:
You can report your lost or stolen card if you're registered for Online Banking. Simply sign in and fill in our online form.
Available to Halifax credit card customers who have a current account with us and registered for Online Banking.
*Merchant offers and cashback amounts can vary.