Policy changes and problems

Policy changes

To make adjustments to your policy, e.g. to change your contact details such as your name, or change the correspondence address please give us a call on the numbers below. Please have your policy number to hand so you get through to the right person first time.

Policies starting with the prefix HIA – 0845 604 6531.
Policies starting with the prefix HDA – 0845 604 6532.
All other policies – 0845 600 6001.

Renewal documents
Your renewal documents including your renewal premium will be issued 30 days before your renewal is due. 

Problems
Although we aim to please, we want you to tell us if you have problems.

If you are having problems buying online, including problems with card payments, please contact our Sales Centre on 0800 085 6844 quoting ref: IT01 (opening hours Monday to Friday 8am - 6pm or Saturday 9am - 1pm ).

If you have any queries regarding new or existing claims, please see our claims section for contact information.

Any other queries
If you have any other queries regarding your policy, please contact our Customer Services Team on the numbers below. Please have your policy number to hand so you get through to the right person first time.

Policies starting with the prefix HIA – 0845 604 6531.
Policies starting with the prefix HDA – 0845 604 6532.
All other policies – 0845 600 6001.

Should you have a query or complaint which can not be dealt with by the departments above, please see the following contact details:

First contact:
Halifax Home Options Insurance
Lloyds TSB Insurance Services Limited
PO Box 786,
1 Lovell Park Road,
Leeds
LS1 9LH
Telephone number - 0845 600 6001

If this does not settle the matter, you can write to one of the following:

For all sections of your policy except Home Emergency Cover and Legal Expenses Cover:
Customer Relations Manager
Halifax Home Options Insurance
Lloyds TSB Insurance Services Limited
PO Box 786
1 Lovell Park Road
Leeds
LS1 9LH

For home emergency cover:
Royal & Sun Alliance Insurance plc
Customer Relations Office
RSA
Bowling Mill
Dean Clough Industrial Park
Halifax
HX3 5WA

For legal expenses cover:
The General Manager
DAS Legal Expenses Insurance Company Ltd
DAS House
Quay Side
Temple Back
Bristol
BS1 6NH

If you are still not happy, you can contact the Financial Ombudsman Service at:

Insurance Division
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Telephone Number: 

0800 023 4567 - free for people phoning from a "fixed line" (for Example, a landline at home)
0300 123 9123 - free for mobile-phone users who pay a monthly charge for calls to numbers starting 01 or 02

If you make a complaint, it will not affect your right to take legal action.