Policy Changes and Problems

Policy Changes

To make adjustments to your policy, e.g. change of name, or change of correspondence address, you can complete the online policy changes form or call us on 0845 600 6001 (8am to 8pm Monday - Friday or 8am to 5pm Saturday).

To let us know that your contact/email details have changed:

Call us on 0845 600 6001 (8am to 8pm Monday - Friday or 8am to 5pm Saturday) with your revised details or complete the online policy changes form. Please always remember to provide your policy number and contact details.

Your renewal documents including your renewal premium will be issued 30 days before your renewal is due.

If you have any single high risk items valued at more than £1,500:

If they fall into any of the following categories; televisions, personal computers, audio and video equipment, photographic equipment, jewellery and items made from precious metals, clocks, watches, furs, paintings, works of art, stamp and coin collections, and are above the single item limit of £1,500 these can be covered under specified items cover.

To amend the details on your policy at a later date, e.g. adding a specified item please call us on 0845 600 6001 (8am to 8pm Monday - Friday or 8am to 5pm Saturday).

Problems

Although we aim to please, we want you to tell us if you have problems.

If you are having problems buying online, including problems with card payments, please contact our Sales Centre on 0800 032 1752 quoting ref: IT01 (opening hours 8am to 8pm Monday - Friday or 8am to 5pm Saturday).

If you have any queries regarding new or existing claims, please contact our Claims Team on 0845 600 6001, selecting option 1. (Textphone 08457 323 436). Alternatively you can fax you claims query to 01422 439900.

If you have any queries regarding your policy, please contact our Customer Services Team on 0845 600 6001 (8am to 8pm Monday - Friday or 8am to 5pm Saturday), Textphone - 0845 600 0775. Alternatively you can fax you policy query to 01422 439933.

We offer a number of services to customers as part of our Home Insurance cover and these contact details are listed below:

Homeline New Claims - 0845 600 0774

EuroLaw Legal Helpline – 0845 603 2254

Keycare - 0845 600 6008

Textphone - 0845 600 0775

Should you have a query or complaint which can not be dealt with by the departments above, please see the following contact details:

First contact:
Halifax General Insurance Services Limited
Trinity Road
Halifax
West Yorkshire
HX1 2RG
Telephone Number: 0845 600 6001

If this does not settle the matter, you can write to one of the following:

For Sections 1 to 3 of your policy:
Customer Relations Manager
Halifax General Insurance Services Limited
Trinity Road
Halifax
West Yorkshire
HX1 2RG

For Section 4 of your policy;

Customer Services Administration
Inter Partner Assistance
The Quadrangle
106-118 Station Road
Redhill
Surrey
RH1 1PX

For Section 5 of your policy;
The General Manager
DAS Legal Expenses Insurance Company Limited
DAS House
Quay Side
Temple Back
Bristol
BS1 6NH

If you are still not happy, for Sections 1 to 3 and Section 5, you can contact the Financial Ombudsman Service at:

Insurance Division
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Telephone Number: 0845 080 1800

If you make a complaint, it will not affect your right to take legal action.

Halifax General Insurance Services Limited is part of the HBOS Group.Registered in England No.2791889, Registered Office: Trinity Road, Halifax, West Yorkshire HX1 2RG