For home insurance you can rely on, you’re already in the right place.
We’re proud of our customer service. Our team are on hand to help you and if you ever need to claim, you’ll have access to specialist claims advisers and a 24/7 Home Emergency Homeline to find you a tradesman. Plus, there are no claim forms to complete.
And remember, unlike many other insurers, there’s no interest charged for paying monthly by direct debit. Just make sure you keep up your payments so you remain covered.
To make a claim please make sure you have a few things available:
1. Contact us at the appropriate number:
2. Answer some quick questions so we can identify you
3. Provide your claim details to a Halifax claims manager
4. Provide any supporting info to speed things up
5. We, or our representatives will carry out work to replace or repair your items and make payments directly to you.
If you have a sudden or unforeseen situation, such as a flood or a broken window, then you have the option of making an emergency claim.
If your policy includes Home emergency cover you are covered up to £1000 with no excess for a wide range of household emergencies. See your Home emergency policy booklet for full details of what is covered.
If you do not hold Home Emergency cover, you can still use the Emergency Homeline to get in touch with an approved tradesperson. You will need to pay for the emergency repairs however, if your policy covers the damage you can go ahead and claim for it in the normal way.
To make a claim on your Legal Expenses Cover please call on the numbers below
Storm conditions causing structural damage and water ingress, potential damage includes tiles coming off the roof and water leaking through the roof.
Before you continue please note that the following are not covered by your policy as a result of storm damage:
Before you continue please note that the following are not covered by your policy as a result of flood damage:
We recommend that you speak with one of our customer service advisors who will be happy to assist you. They can be contacted on:
If emergency temporary repairs are required to make your property weatherproof, these can be put in hand immediately. However, we should be given the opportunity of inspecting the damage before permanent repairs are carried out. Please note that the settlement of your claim will be net of any excess that may be applicable to your policy, the amount of which can be found on your policy schedule. Before you proceed with registering your claim we must remind you that by doing so you could lose some or all of your entitlement to a no claims discount. This may increase your premium at next renewal and individual underwriting action may also be considered. We would also like to remind you that we exchange information with insurers through various databases to help us check information provided and also to prevent fraudulent claims.
You will receive your renewal documents about 21 days before your renewal date.
If you pay by direct debit you don't need to do anything, your policy will automatically renew.
If you pay annually call us on the phone numbers below with your debit/credit card details to renew.
Switching to a hassle free way of paying couldn't be simpler, just speak to our agent about setting up a no interest monthly direct debit payment. Just make sure you keep up your payments so you remain covered.
If you pay annually and your renewal date passes your policy will cancel unless you contact us.
Your policy number is the number beginning with the three letter prefix found on the top left hand corner of your policy document i.e. HIA123456789
Remember before your renewal make sure your policy covers everything you need. If you need to change your answers to any of the questions we've previously asked, for example because you've made alterations to your home or its contents, or improvements to your house, make sure that we know, or your policy could become invalid or future claims affected.
Sometimes things change. You have kids, you need to expand or improve your house, you build a shed in your back garden. Sometimes, you change your name, or get a new phone number. All of these things will have an effect on your policy, or access to it.
Don't worry, though. To make adjustments to your policy, e.g. to change your contact details such as your name, or correspondence address please give us a call on the numbers below. Please have your policy number to hand so you get through to the right person first time.
Please remember your policy number is the number beginning with the three letter prefix found on the top left hand corner of your policy document i.e. HIA123456789
Need to add to your existing cover? We offer a range of additional cover options to help you tailor your needs.
All of the cover options will require you to pay a little extra.