MAKE A CLAIM. RENEW YOUR POLICY. OR TALK TO US.

Whatever you need to talk to us about, whether it's to make a claim, amend your policy or just to check something out we're here to help. If you are calling to make a claim we've tried to make the process as simple as possible, just call us up and we'll register everything over the phone.

Make sure you have your policy number, you'll need this to find the right phone number. You can find your policy number in the top left corner of your policy document, it's the number beginning with the three letter prefix e.g. HIA123456789.


Policies starting with HIA.

Make a claim, renew or amend: 0345 604 6531
Emergency claims: 0345 601 2651
Legal expenses claims: 0345 604 6509


Policies starting with HDA.

Make a claim: 0345 604 6619
Emergency claims: 0345 672 2803
Legal expenses claims: 0800 028 0861
Renew or amend your policy: 0345 604 6532


All other policies.

Make a claim: 0345 600 0774
Emergency claims: 0345 602 7307
Legal expenses claims: 0345 602 7309
Renew or amend your policy: 0345 600 6001

If you’re not sure which number to call ring: 0345 600 6001

Renewing your policy? You will receive your renewal documents about 21 days before your renewal date. If you pay by direct debit you don't need to do anything, your policy will automatically renew. If you pay annually call with your debit/credit card details to renew. If you pay annually and your renewal date passes your policy will cancel unless you contact us.


Check your policy documents

To see some of the key things covered by your Home insurance, including any policy limits and useful telephone numbers.


Do you have an Ultimate Reward Current Account?

If you do you'll have home emergency cover. If you need to make a claim call 03451 24 14 00 (if you're abroad call +44 (0) 1495 28 12 97).


Tips and advice.

We've put together loads of useful help and advice, take a look at our dedicated section.

Calls will be recorded and may be monitored for training and/or quality purposes.