Whatever you need to talk to us about, whether it's to make a claim, amend your policy or just to check something out we're here to help. If you are calling to make a claim we've tried to make the process as simple as possible, just call us up and we'll register everything over the phone.
Make sure you have your policy number, you'll need this to find the right phone number. You can find your policy number in the top left corner of your policy document, it's the number beginning with the three letter prefix e.g. HIA123456789.
If you’re not sure which number to call ring: 0345 600 6001
Renewing your policy? You will receive your renewal documents about 21 days before your renewal date. If you pay by direct debit you don't need to do anything, your policy will automatically renew. If you pay annually call with your debit/credit card details to renew. If you pay annually and your renewal date passes your policy will cancel unless you contact us.
To see some of the key things covered by your Home insurance, including any policy limits and useful telephone numbers.
We've put together loads of useful help and advice, take a look at our dedicated section.
Calls will be recorded and may be monitored for training and/or quality purposes.