Existing home insurance customers.

Getting in touch is easy.

  1. Find your policy number - it begins with three letters and is on your policy schedule eg. HIA123456789.
  2. Choose the right phone number for you

GENERAL ENQUIRIES: 0345 604 6532
HOUSEHOLD CLAIMS: 0345 604 6619
Lines are open Monday to Friday, 8am-6pm and Saturday, 9am-1pm.

24-HOUR EMERGENCY HOMELINE: 0345 601 2651
Call this number to arrange for a tradesperson to make any emergency repairs to:

  • Your plumbing, drainage or central heating systems.
  • Your gas or electricity supply systems if they fail.
  • Damaged roofing, locks, doors or windows to secure your home.

If you've chosen Home Emergency Cover, you may be able to claim the cost of the tradesperson, chosen by us, to deal with the emergency in respect of the call out charge and any materials necessary.

If Home Emergency Cover is not chosen you’ll need to pay for the emergency repairs, but if the damage is covered by your policy, you can claim in the normal way.

Any legal liability, loss or damage to any property or person arising from the provision or delay of the repair services is not covered. The service is provided by Royal & Sun Alliance Insurance plc (RSA).

If you've an Ultimate Reward Current Account you’re covered for a wide range of home emergencies as one of your account benefits. If you need help call 0345 124 1400.

LEGAL HELPLINE: 0345 604 6509
Call this 24-hour number for confidential and impartial advice on domestic legal issues, consumer rights and personal tax matters (advice about personal tax matters is only available Monday to Friday, 9am-5pm).

If you’ve chosen Legal Expenses Cover your policy includes cover of up to £50,000 for agreed costs to pursue a legal claim.

Legal advice is based on the laws of the member countries of the EU, Isle of Man, Channel Islands, Switzerland and Norway*. This service is provided by DAS Legal Expenses Insurance Company Limited.

*Legal advice for the countries outside of England and Wales is available Monday to Friday, 9am–5pm, excluding public and bank holidays. If you call outside these times, a message will be taken and a return call arranged within the operating hours.

GENERAL ENQUIRIES AND CLAIMS: 0345 604 6531
Lines are open Monday to Friday, 8am-6pm and Saturday, 9am-1pm.

24-HOUR EMERGENCY HOMELINE: 0345 601 2651
Call this number to arrange for a tradesperson to make any emergency repairs to

  • Your plumbing, drainage or central heating systems.
  • Your gas or electricity supply systems if they fail.
  • Damaged roofing, locks, doors or windows to secure your home.

If you've chosen Home Emergency Cover, you may be able to claim the cost of the tradesperson, chosen by us, to deal with the emergency in respect of the call out charge and any materials necessary.

If Home Emergency Cover is not chosen you’ll need to pay for the emergency repairs, but if the damage is covered by your policy, you can claim in the normal way.

Any legal liability, loss or damage to any property or person arising from the provision or delay of the repair services is not covered. The service is provided by Royal & Sun Alliance Insurance plc (RSA).

If you've an Ultimate Reward Current Account you’re covered for a wide range of home emergencies as one of your account benefits. If you need help call 0345 124 1400.

LEGAL HELPLINE: 0345 604 6509
Call this 24-hour number for confidential and impartial advice on domestic legal issues, consumer rights and personal tax matters (advice about personal tax matters is only available Monday to Friday, 9am-5pm).

If you’ve chosen Legal Expenses Cover your policy includes cover of up to £50,000 for agreed costs to pursue a legal claim.

Legal advice is based on the laws of the member countries of the EU, Isle of Man, Channel Islands, Switzerland and Norway*. This service is provided by DAS Legal Expenses Insurance Company Limited.

*Legal advice for the countries outside of England and Wales is available Monday to Friday, 9am–5pm, excluding public and bank holidays. If you call outside these times, a message will be taken and a return call arranged within the operating hours.

GENERAL ENQUIRIES AND CLAIMS: 0345 600 6001
Lines are open Monday to Friday, 8am-6pm and Saturday, 9am-1pm.

24-HOUR EMERGENCY HELPLINE: 0345 602 7307
If you have chosen Home Emergency Cover and it is specified on your policy schedule you may be able to claim the cost of the authorised contractor, chosen by us, to deal with the emergency in respect of the call out charge and any materials necessary.

If Home Emergency Cover is not chosen you’ll need to pay for the emergency repairs, however if the damage is covered by your policy, you can claim it in the normal way.

The purpose of the 24-hour home emergency helpline is to give you the assistance you need when emergencies happen in your home. They can arrange for a tradesperson to call at your home to repair any damage to:

  • Your plumbing, drainage or central heating systems
  • Your gas or electricity supply systems if they fail
  • Damaged roofing, locks, doors or windows to secure your home.

Any legal liability, loss or damage to any property or person arising from the provision or delay of the repair services is not covered. Home Emergency Cover is underwritten by Inter Partner Assistance S.A.

If you've an Ultimate Reward Current Account you’re covered for a wide range of home emergencies as one of your account benefits. If you need help call 0345 124 1400.

LEGAL HELPLINE: 0345 603 2254
Call this 24-hour number for confidential and impartial advice on domestic legal issues, consumer rights and personal tax matters (advice about personal tax matters is only available Monday to Friday, 9am-5pm).

If you’ve chosen Legal Expenses Cover your policy includes cover of up to £50,000 for agreed costs to pursue a legal claim.

Legal advice is based on the laws of the member countries of the EU, Isle of Man, Channel Islands, Switzerland and Norway*. This service is provided by DAS Legal Expenses Insurance Company Limited.

*Legal advice for the countries outside of England and Wales is available Monday to Friday, 9am–5pm, excluding public and bank holidays. If you call outside these times, a message will be taken and a return call arranged within the operating hours.

KEY RECOVERY SERVICE: 0345 600 6008.
Your policy includes free key fobs which enable you to benefit from a free, confidential recovery service in the event of loss.

GENERAL ENQUIRIES AND CLAIMS: 0345 600 6001
Lines are open Monday to Friday, 8am-6pm and Saturday, 9am-1pm.

24-HOUR EMERGENCY HELPLINE: 0345 603 2251
If you have chosen Home Emergency Cover and it is specified on your policy schedule you may be able to claim the cost of the authorised contractor, chosen by us, to deal with the emergency in respect of the call out charge and any materials necessary.

If Home Emergency Cover is not chosen you’ll need to pay for the emergency repairs, however if the damage is covered by your policy, you can claim it in the normal way.

The purpose of the 24-hour home emergency helpline is to give you the assistance you need when emergencies happen in your home. They can arrange for a tradesperson to call at your home to repair any damage to:

  • Your plumbing, drainage or central heating systems
  • Your gas or electricity supply systems if they fail
  • Damaged roofing, locks, doors or windows to secure your home.

Any legal liability, loss or damage to any property or person arising from the provision or delay of the repair services is not covered. Home Emergency Cover is underwritten by Inter Partner Assistance S.A.

If you've an Ultimate Reward Current Account you’re covered for a wide range of home emergencies as one of your account benefits. If you need help call 0345 124 1400.

LEGAL HELPLINE: 0345 603 2254
Call this 24-hour number for confidential and impartial advice on domestic legal issues, consumer rights and personal tax matters (advice about personal tax matters is only available Monday to Friday, 9am-5pm).

If you’ve chosen Legal Expenses Cover your policy includes cover of up to £50,000 for agreed costs to pursue a legal claim.

Legal advice is based on the laws of the member countries of the EU, Isle of Man, Channel Islands, Switzerland and Norway*. This service is provided by DAS Legal Expenses Insurance Company Limited.

*Legal advice for the countries outside of England and Wales is available Monday to Friday, 9am–5pm, excluding public and bank holidays. If you call outside these times, a message will be taken and a return call arranged within the operating hours.

KEY RECOVERY SERVICE: 0345 600 6008.
Your policy includes free key fobs which enable you to benefit from a free, confidential recovery service in the event of loss.

GENERAL ENQUIRIES AND CLAIMS: 0345 600 0773
Lines are open Monday to Friday, 8am-6pm and Saturday, 9am-1pm.

24-HOUR EMERGENCY HELPLINE: 0345 603 2251
If you have chosen Home Emergency Cover and it is specified on your policy schedule you may be able to claim the cost of the authorised contractor, chosen by us, to deal with the emergency in respect of the call out charge and any materials necessary.

If Home Emergency Cover is not chosen you’ll need to pay for the emergency repairs, however if the damage is covered by your policy, you can claim it in the normal way. The purpose of the 24-hour home emergency helpline is to give you the assistance you need when emergencies happen in your home. They can arrange for a tradesperson to call at your home to repair any damage to:

  • Your plumbing, drainage or central heating systems
  • Your gas or electricity supply systems if they fail
  • Damaged roofing, locks, doors or windows to secure your home.

Any legal liability, loss or damage to any property or person arising from the provision or delay of the repair services is not covered. Home Emergency Cover is underwritten by Inter Partner Assistance S.A.

If you've an Ultimate Reward Current Account you’re covered for a wide range of home emergencies as one of your account benefits. If you need help call 0345 124 1400.

LEGAL HELPLINE: 0345 603 2254
Call this 24-hour number for confidential and impartial advice on domestic legal issues, consumer rights and personal tax matters (advice about personal tax matters is only available Monday to Friday, 9am-5pm).

If you’ve chosen Legal Expenses Cover your policy includes cover of up to £50,000 for agreed costs to pursue a legal claim.

Legal advice is based on the laws of the member countries of the EU, Isle of Man, Channel Islands, Switzerland and Norway*. This service is provided by DAS Legal Expenses Insurance Company Limited.

*Legal advice for the countries outside of England and Wales is available Monday to Friday, 9am–5pm, excluding public and bank holidays. If you call outside these times, a message will be taken and a return call arranged within the operating hours.

KEY RECOVERY SERVICE: 0345 600 6008.
Your policy includes free key fobs which enable you to benefit from a free, confidential recovery service in the event of loss.

GENERAL ENQUIRIES AND CLAIMS: 0345 602 7377
Lines are open Monday to Friday, 8am-6pm and Saturday, 9am-1pm.

24-HOUR EMERGENCY HELPLINE: 0345 602 7307
If you have chosen Home Emergency Cover and it is specified on your policy schedule you may be able to claim the cost of the authorised contractor, chosen by us, to deal with the emergency in respect of the call out charge and any materials necessary.

If Home Emergency Cover is not chosen you’ll need to pay for the emergency repairs, however if the damage is covered by your policy, you can claim it in the normal way.

The purpose of the 24-hour home emergency helpline is to give you the assistance you need when emergencies happen in your home. They can arrange for a tradesperson to call at your home to repair any damage to:

  • Your plumbing, drainage or central heating systems
  • Your gas or electricity supply systems if they fail
  • Damaged roofing, locks, doors or windows to secure your home.

Any legal liability, loss or damage to any property or person arising from the provision or delay of the repair services is not covered. Home Emergency Cover is underwritten by Inter Partner Assistance S.A.

If you've an Ultimate Reward Current Account you’re covered for a wide range of home emergencies as one of your account benefits. If you need help call 0345 124 1400.

LEGAL HELPLINE: 0345 602 7306
Call this 24-hour number for confidential and impartial advice on domestic legal issues, consumer rights and personal tax matters (advice about personal tax matters is only available Monday to Friday, 9am-5pm).

If you’ve chosen Legal Expenses Cover your policy includes cover of up to £50,000 for agreed costs to pursue a legal claim.

Legal advice is based on the laws of the member countries of the EU, Isle of Man, Channel Islands, Switzerland and Norway*. This service is provided by DAS Legal Expenses Insurance Company Limited.

*Legal advice for the countries outside of England and Wales is available Monday to Friday, 9am–5pm, excluding public and bank holidays. If you call outside these times, a message will be taken and a return call arranged within the operating hours.

GENERAL ENQUIRIES AND CLAIMS: 0345 602 3645
Lines are open Monday to Friday, 8am-6pm and Saturday, 9am-1pm.

24-HOUR EMERGENCY HOMELINE: 0345 602 7291
This service only applies if you have chosen to include Home Emergency Cover as part of your policy – this is shown on your Policy Schedule.

Your Home Emergency Cover provides assistance if you or your tenant has a home emergency and you or they phone the home emergency helpline. We will arrange to deal with the home emergency by choosing an authorised contractor to come to the property and carry out any repairs that are necessary as a result of that home emergency. It is not designed to provide assistance for normal day to day maintenance.

Home Emergency Cover is underwritten by Inter Partner Assistance S.A.

LEGAL EXPENSES INSURANCE CLAIM FORM AND 24 HOUR EUROLAW LEGAL ADVICE SERVICE: 0845 602 7293
Legal advice for the countries outside of England & Wales is available Monday to Friday, 9am–5pm, excluding public and bank holidays. If you call outside these times, a message will be taken and a return call arranged within the operating hours.

Legal expenses and loss of rent cover is provided by DAS Legal Expenses Insurance Company Limited.

  1. If anything has been stolen report it to the police immediately.
  2. Take urgent steps to prevent further damage. For example, turn of the water at the mains following a leak to prevent further damage or fix a broken window.
  3. Get your home insurance policy details, then call the Halifax. You’ll find the right number for your policy and type of claim further up this page.
  4. Tell the Halifax claims manager what has happened. You’ll need to be clear about what has happened, with times and dates, the details of everyone involved and what you’re claiming for.
  5. If we feel that you have a more complex claim you’ll need extra support. We can arrange a face to face appointment with a Personal Claims Consultant, who’ll make sure the claims process is as smooth as possible.
  6. Provide us with any requested supporting information. For example, we may need receipts for anything stolen or damaged, or crime reference number. Also, don’t throw damaged goods away – keep them as long as possible as they can support the claim process.
  7. Provide us with any requested supporting information. For example, we may need receipts for anything stolen or damaged, or crime reference number. Also, don’t throw damaged goods away – keep them as long as possible as they can support the claim process.
  8. After making your claim, we’ll let you know the outcome. If the claim is accepted, then the Halifax or our representatives will carry out work to replace or repair your items or make payments directly to you.

If you’re not sure which number to call ring: 0345 600 6001

What is wear and tear?

Applies to all policies.

Damaging one of a set.

Only applies to HIA and HDA policies.


Policy documents

Check the key things covered by your home insurance policy, including any policy limits.


Tips and advice.

We've put together some useful tips and advice, which should help you keep your home safe and secure.


Useful links.

You might find these websites handy. (Links open external websites).

ABI house rebuilding cost calculator

Police UK crime statistics