From 13 November 2014, we will only offer protection advice to customers who are applying for a mortgage or additional mortgage borrowing through an in-branch Halifax mortgage adviser. This change is being made as a result of customer research, which tells us that our customers value protection advice most when taking out a mortgage or extending their borrowing. Find out more about the changes to our Protection product (PDF).
In 2013, our industry regulator the Financial Conduct Authority (FCA), completed an investigation into the reward schemes we offered our branch based financial advisers, for advising customers on investment and protection products.
As a result of the investigation, we are now undertaking a review of investment and protection products purchased through our financial advisers.