Important information.

Important information about our investment and protection products purchased through our financial advisers

In 2013, the previous regulatory body for our industry, the Financial Services Authority (FSA), completed an investigation into the reward schemes we offered our branch based financial advisers for advising customers on investment and protection products. We are currently regulated by the Financial Conduct Authority (FCA) and the Prudential Regulatory Authority (PRA).

As a result of the investigation, we are undertaking a review of investment and protection products purchased through our financial advisers. The FSA investigation covered the period from 1 January 2010 to 31 March 2012 and this forms the main focus of our review, however we may review investment and protection purchases made at other times.

We’ll be contacting customers who we think may have been affected throughout the coming months, so for now you don't need to do anything.

I hold a protection and/or investment product, how do I know if I'm affected by your review?
We’ll be contacting customers we think may have been affected, so at this stage you don't need to do anything.

I haven't been contacted but think I should have been – what do I do?
At this stage you don’t need to do anything. We will contact customers we think may have been affected throughout the coming months.

Will the review process affect my product?
No, the review process will not affect the current status of your product.

I no longer hold a protection and/or investment product, could I still be contacted? 
Yes, customers who may have been affected will be contacted regardless of whether they still hold the product or not.

Who can I speak to about a letter I’ve received concerning my protection or investment product?
Please call us on the number provided in the letter and we will answer any questions and guide you through the process.

We’ll be contacting customers who we think may have been affected throughout the coming months, so for now you don't need to do anything.  If you receive a letter inviting you to contact us, please call us on the number provided in the letter and we will guide you through the process.

In the meantime, if you have any concerns about the advice given regarding your protection or investment product, please call us on 0800 151 0932. If you’re calling from abroad or would prefer not to use the 0800 number, you can call us on +44 (0) 1422 865121. We are here 8am-8pm Mon-Fri and 9am–1pm Sat.


Halifax is a division of Bank of Scotland plc. Bank of Scotland plc, Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh, EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.