Online Banking Help.

This section contains 'Help' content specific to our secure Online Banking service.

It's important that you keep your telephone details up-to-date as we've introduced some additional security measures to our online banking service to help keep you secure. Click here to find out how to check and update your details.

Getting started

Registering for and signing into the online service for the first time.

Bank accounts

Arranging overdrafts and viewing your bank account online.

Credit cards

Manage your credit card account using the online service, including paying your credit card online.


Managing your savings accounts online, including opening and renaming Web saver accounts.

Closing accounts

Details of how to close one of your accounts.


You can use the online banking service to view the balance, payment date and the repayment type of your Halifax Mortgage.

Ordering Travel Money

How to order your foreign currency and travellers cheques online.

Share Dealing

Manage you share dealing accounts online and learn how to buy and sell shares.

Online security

Stay safe online – safeguard your accounts and equipment, and what to do if you receive any suspicious 'phishing scam' emails.

Contact us

Details of our product enquiry telephone numbers and complaints procedure.