Frequently Asked Questions

For information on Halifax Secure, below is a list of frequently asked questions. Simply click on each question to view the answer.

About Halifax Secure

What is the Halifax Secure service?

Halifax Secure is a free service offered by Halifax in partnership with Visa International Services Association and MasterCard® International. This service offers more secure Internet shopping, using your preferred form of Internet payment – your Halifax credit or debit card.

The service will assess each transaction and your card details are either automatically verified or, in some cases, you’ll be required to provide information for further verification. The Halifax Secure service only applies to online purchases at participating retailers.

You will sometimes see the Halifax Secure service being called Verified by Visa or MasterCard® SecureCode either online or in other communications, however these names all apply to the same service which protects your cards online..

Which cards will be covered?

Your Halifax debit and credit cards are eligible for the Halifax Secure service.

How does Halifax Secure work?

When you make a purchase online, Halifax Secure issues a receipt to the retailer at the end of the checkout process. The receipt includes details of your current purchase, such as the retailer's site name, purchase amount, and the date of the purchase. You will get a page with a “Processing….” message after you have entered your payment details or, in some cases, you may be required to give further information to verify your card details.

How does Halifax Secure protect me?

With Halifax Secure, your transaction is more secure as we use a security system that runs behind the scenes while you shop online, helping to prevent unauthorised use of your Halifax cards.

Will I need to apply for a new card to use Halifax Secure?

No. Halifax Secure is designed to help protect existing cards that you already have with Halifax.

How many online retailers currently participate in the Halifax Secure service?

Many online retailers are already participating in the Halifax Secure service. As the service grows, more will be added.

How much does Halifax Secure cost?

Halifax Secure is a free service available to all Halifax customers.

What browser do I need to use for Halifax Secure?

Halifax Secure requires the use of the following – Windows Microsoft® Internet Explorer 5.5 and above, Windows Netscape Navigator® 7.2 and above, Windows AOL® 9, Windows Firefox® 1.0, 2.0 and 3.0, Opera® 9.5 and Macintosh Safari®.

Can I use Halifax Secure from any computer?

Yes. One of the great advantages of Halifax Secure is that you can use it from any computer connected to the Internet and has a compatible browser.

Where can I view the conditions applying to the use of the Halifax Secure service?

To view the Halifax Secure conditions, please go to the Terms of Use page.

I have more questions. Where can I get more help and information on Halifax Secure?

For more help and information, please call the Customer Service number on the back of your Halifax debit or credit card. We'll be pleased to assist you.

Purchases using Halifax Secure

What if I have software that blocks pop-up boxes?

Some software may not allow pop-ups. If you have this software installed you must disable it or change the settings to allow pop-ups for Halifax Secure to operate correctly.

What if I'm purchasing online but the Halifax Secure summary box does not appear?

It may be that the retailer does not use Halifax Secure yet but you will still be able to purchase at these retailer's site. Simply follow the retailer's normal checkout process.

Making the site accessible

What accessibility features are provided on this site?

The following accessibility features are provided:

  • Support for Windows reader.
  • Support for resizing the text.
  • Support for No Java Script.

How can I resize the text?

In the browser go to View > Text Size and choose "Largest".

Where can I find more information on accessibility?

Accessibility reference can be found in:

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