Contact Share dealing.

Whether you have a general enquiry or a question about your account we're here to help.


Share dealing Web Chat

For general enquiries you can chat directly to us.

Please note, we can only discuss share dealing queries through our Web Chat service.

For account specific questions, sign-in to your share dealing account to access our secure web chat service - please note we are unable to update debit card details or place/amend a deal or TradePlan via our secure web chat service.

Sign in

Available Monday to Friday, 8am to 6pm (closed weekends and English Bank Holidays).



Comment, query or complaint?

If you have a comment, query or complaint regarding your share dealing account you can contact us using our online form



Phone

General enquiries and dealing: 03457 22 55 25
Online password resets: 03456 04 6476
SIPP queries:  03457 22 55 25
To call us from abroad: +44 113 270 1154

Monday to Friday, 8am - 9.15pm; Saturday, 9am to 1pm (closed Sundays and English Bank Holidays)

Text phone (for customers with hearing or speech impairment): 0345 604 2543

Monday to Friday, 8am to 6pm (closed weekends and English Bank Holidays)



Twitter

You can contact us via Twitter @halifaxbroker with any general questions about our service.

We are unable to answer any account specific questions on Twitter so please don’t include any account, logon, financial or personal details. We will never ask you for this type of personal information through Twitter or direct you to a web page that asks for this information.



Letter

General enquiries:

Customer Services Department
Halifax Share Dealing Limited
Lovell Park Road
Leeds LS1 1NS

SIPP enquiries:

Halifax SIPP Administration Team
A J Bell Management Limited
Trafford House
Chester Road
Manchester
M32 0RS

Please include your name, address and account details in all letters so we can locate your account.

If you have entered into an agreement with us online you may direct your complant through the European dispute resolution platform


The Financial Ombudsman Service

Halifax Share Dealing is a member of the Financial Ombudsman Service, which offers an independent review service. If you have a complaint about our service, which we’re not able to resolve for you ourselves, you can ask the Ombudsman to look at your case for free.

Please bear in mind that the Financial Ombudsman Service will only help if you’ve already referred a complaint to us. We will endeavour to put things right, however if you are not happy with the way in which we handled your complaint or the result, you may be able to complain to the Ombudsman. If you do not take up your problem with us first you will not be entitled to complain to the Ombudsman. Details of how to contact the Ombudsman are below:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
LONDON
E14 9SR

Telephone: 0800 023 4567

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

Whether you have a general enquiry or a question about your account we're here to help.


Phone

General enquiries and dealing: 03451 24 14 51
Online password resets: 03456 04 64 76.

Monday to Friday, 8am - 9.15pm; Saturday, 9am to 1pm (closed Sundays and English Bank Holidays)

Text phone (for customers with hearing or speech impairment): 0345 604 2543
Monday to Friday, 8am to 6pm (closed weekends and English Bank Holidays)



Share dealing Web Chat

For general enquiries you can chat directly to us.

We are unable to update debit card details or place/amend a deal or TradePlan via our chat service.

Available Monday to Friday, 8am to 6pm (closed weekends and English Bank Holidays).



Twitter

You can contact us via. Twitter @halifaxbroker with any general questions about our service.

We are unable to answer any account specific questions on Twitter so please don’t include any account, logon, financial or personal details. We will never ask you for this type of personal information through Twitter or direct you to a web page that asks for this information.



Email

You can email us at: hsdlsipp@sippdeal.co.uk

Emails to us are not secure so we are unable to answer account specific questions or accept instructions. Please don’t include any account, logon, financial or personal details in your email.



Letter

Write to us at:

Halifax SIPP Administration Team
A J Bell Management Limited
Trafford House
Chester Road
Manchester
M32 0RS

Please include your name, address and account details in all letters so we can locate your account.

Whether you have a general enquiry or a question about your account we're here to help.

Share dealing Web Chat

For general enquiries you can chat directly to us.

For account specific questions, sign in to your share dealing account to access our secure web chat service - please note we are unable to update debit card details or place/amend a deal or TradePlan via our secure web chat service.

Sign in

Available Monday to Friday, 8am to 6pm (closed weekends and English Bank Holidays).


Use the SignVideo service

If you're a user of British Sign Language (BSL) the SignVideo service gives you access to an online interpreter enabling you to communicate with us using sign language.


Halifax Share Dealing Limited. Registered in England and Wales no. 3195646. Registered Office: Trinity Road, Halifax, West Yorkshire, HX1 2RG. Authorised and regulated by the Financial Conduct Authority, 25 The North Colonnade, Canary Wharf, London, E14 5HS under registration number 183332. A Member of the London Stock Exchange and an HM Revenue & Customs Approved ISA Manager.