Contact Us

Whether you have a general enquiry or a question about your account we're here to help.

Online

For general enquiries, you can use our Web Chat service to chat directly to us.

For account specific questions, sign-in to your share dealing account to access our secure web chat service - please note we are unable to update debit card details or place/amend a deal or TradePlan via our secure web chat service.

Sign in

Available Monday to Friday, 8am to 6pm (closed weekends and English Bank Holidays).


Email

Emails to us are not secure so we are unable to answer account specific questions or accept instructions. Please don’t include any account, logon, financial or personal details in your email.


Phone

  • General enquiries and dealing: 08457 22 55 25
  • Online password resets: 08456 04 64 76
  • To call us from abroad: +44 113 270 1154

Monday to Friday, 8am - 9.15pm; Saturday, 9am to 1pm (closed Sundays and English Bank Holidays)

  1. Text phone (for customers with hearing or speech impairment): 08456 04 25 43

Monday to Friday, 8am to 6pm (closed weekends and English Bank Holidays)


Twitter

You can contact us via. Twitter @halifaxbroker with any general questions about our service.

We are unable to answer any account specific questions on Twitter so please don’t include any account, logon, financial or personal details. We will never ask you for this type of personal information through Twitter or direct you to a web page that asks for this information.


Letter

Write to us at: 

Customer Services Department
Halifax Share Dealing Limited
Lovell Park Road
Leeds LS1 1NS 

Please include your name, address and account details in all letters so we can locate your account.

Whether you have a general enquiry or a question about your account we're here to help.

Phone

  • General enquiries and dealing: 08451 24 14 51
  • Online password resets: 08456 04 64 76.

Monday to Friday, 8am - 9.15pm; Saturday, 9am to 1pm (closed Sundays and English Bank Holidays)

  1. Text phone (for customers with hearing or speech impairment): 08456 04 25 43

Monday to Friday, 8am to 6pm (closed weekends and English Bank Holidays)


Online

You can use our Web Chat service to 'chat' directly to us.

We are unable to update debit card details or place/amend a deal or TradePlan via our chat service.

Available Monday to Friday, 8am to 6pm (closed weekends and English Bank Holidays).


Twitter

You can contact us via. Twitter @halifaxbroker with any general questions about our service.

We are unable to answer any account specific questions on Twitter so please don’t include any account, logon, financial or personal details. We will never ask you for this type of personal information through Twitter or direct you to a web page that asks for this information.


Email

Emails to us are not secure so we are unable to answer account specific questions or accept instructions. Please don’t include any account, logon, financial or personal details in your email.


Letter 

Write to us at: 

Halifax SIPP Administration Team
A J Bell Management Limited
Trafford House
Chester Road
Manchester
M32 0RS

Please include your name, address and account details in all letters so we can locate your account.

We're committed to giving our customers a high standard of service, but we also know that occasionally we don't get it right.

Your feedback is extremely important to us and we take all complaints seriously. If you have a complaint about any part of our service then you can contact our team by phone, post or online.

Phone

  1. Call us on: 08457 22 55 25

Monday to Friday, 8am - 9.15pm; Saturday, 9am - 1pm (closed Sundays and English Bank Holidays)


Online

Complete our online form

It shouldn't take you too long to complete and one of our colleagues will call you back as soon as possible.


Letter

Write to us at:

Customer Relations
Halifax Share Dealing Limited
Lovell Park Road
Leeds
LS1 1NS

Please include your name, address and account details in all letters so we can locate your account.

At Halifax Share Dealing, we believe in continuous improvement and we really value your feedback.

We welcome any ideas you may have for improvements to our service so please let us know what you think.  After all, who better to help us improve our service than the people who use it!

Phone

  1. Call us on: 08457 22 55 25

Monday to Friday, 8am - 9.15pm; Saturday, 9am - 1pm (closed Sundays and English Bank Holidays)


Online

  1. You can use our Web Chat service to 'chat' directly to us.

Available Monday to Friday, 8am to 6pm (closed weekends and English Bank Holidays)


Twitter

You can send us feedback on Twitter @halifaxbroker.

We are unable to answer any account specific questions on Twitter so please don't include any account, logon, financial or personal details online. We will never ask you for this type of personal information through Twitter or direct you to a web page that asks for this information.


Email

  1. Email us at: customercare.hsdl@halifax.co.uk

Emails to us are not secure so we are unable to answer account specific questions or accept instructions. Please don't include any account, logon, financial or personal details in your email.


Letter

Write to us at:

Customer Services Department
Halifax Share Dealing Limited
Lovell Park Road
Leeds
LS1 1NS

Please include your name, address and account details in all letters so we can locate your account.

Halifax Share Dealing Limited.  Registered in England and Wales no. 3195646.  Registered Office: Trinity Road, Halifax, West Yorkshire, HX1 2RG.  Authorised and regulated by the Financial Conduct Authority, 25 The North Colonnade, Canary Wharf, London, E14 5HS under registration number 183332.  A Member of the London Stock Exchange and an HM Revenue & Customs Approved ISA Manager.

Please remember the value of your investment can go down as well as up and you may not get back the full amount you invest.

We don't provide advice so if you are in any doubt about buying and selling shares or making your own investment decisions we recommend you seek advice from a suitably qualified Financial Advisor.

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