How we use your personal information

Our main use of your personal information is to look after your account(s) or to provide the specific service you have requested.

Members of the Lloyds Banking Group may use your details to inform you by letter, telephone, email or otherwise about any special shareholder offers, products or services offered by our group of companies and selected third parties, unless you ask us not to do so. If you wish to opt out of this service, you can contact us by phone on  03457 22 55 25 or by email at If you need to call us from abroad, you can call us on +44 (0) 113 270 1154. Remember, however, that opting out will stop you receiving information about any of our products or services, which may benefit you.

If you have previously opted out of marketing and have changed your mind, call us on 03457 22 55 25 or email to update your preferences.

If you do not want to receive unsolicited mail from other companies, you can prevent this by registering with the Mailing Preference Service.  There are also Telephone, Fax and email Preference Services, which enable you to object to receiving unsolicited, marketing phone calls, faxes or emails. To register, simply telephone the appropriate number:

Mailing Preference - 020 7291 3310
Email Preference -

For more details about all the Preference Services visit the Mailing Preference Service website at

Crime Prevention and Detection

We also have systems that protect our customers and ourselves against fraud and other crime. Customer information can be used to prevent crime and trace those responsible. We may check your details with fraud prevention agencies. If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:

  • Checking details on applications for credit and credit related facilities;
  • Managing credit and credit related accounts or facilities;
  • Recovering debt;
  • Checking details on proposals and claims for all types of insurance;
  • Checking details of job applicants and employees.

Please write to us at Compliance & Risk, Halifax Share Dealing Limited, Lovell Park Road, Leeds, LS1 1NS if you want details of those credit reference agencies and fraud prevention agencies from whom we obtain and with whom we record information about you.

Recording of Calls

We may record or monitor telephone calls to or from us.  We do this to help maintain the quality of our service and to train our staff.

Credit Referencing

We'll perform a search with a licensed credit reference agency who will keep a record of our search. We do this to establish your credit worthiness only and not to extend a line of credit.

Service improvement

We’re always looking at ways to improve our share dealing service and may sometimes ask you to complete a survey to get your opinion. We’ll never ask for account specific information and our questions will always be general in nature.