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Mobile Banking app

Join our 6 million app users.

  • Simple and secure sign in.
  • Stay up to date with notifications.
  • Chat to our Virtual Assistant.

 

More about our app

QR code to download our Mobile Banking app

Online Banking

Sign in to view or manage your accounts on our website.
 

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Register for Online Banking

Mobile Banking app

Join our 6 million app users.

  • Simple and secure sign in.
  • Stay up to date with notifications.
  • Chat to our Virtual Assistant.

Download app

More about our app

Online Banking

Sign in to view or manage your accounts on our website.

Sign in now

Register for Online Banking

Frequently asked questions

  • If you report your card as lost or stolen or order a replacement card, your card will be cancelled straight away. Depending on the card you have ordered, a new one will be with you in 3-5 working days.

    If you have reported a debit or credit card as lost or stolen, you can view your card details in our Mobile Banking app. This will allow you to use your card details to purchase things online or over the phone whilst waiting for your new card to arrive.

  • If you want a new card and PIN, remember to select both options when ordering a replacement online. If you only select a new card we will not send you a new PIN.

  • If your card is due to expire soon, we will automatically send you a new one in the post. You should receive it around a week before your old one expires. You can also view your new card details in our Mobile Banking app up to 60 days before your old credit card expires, and up to 30 days before your old debit card expires.

  • From time to time, you might be asked to enter your PIN when paying for things under £100. This is an added security measure and is likely to happen if you use your contactless card several times in a row. You can view your PIN in our app.

  • If you have locked your PIN, by entering it incorrectly, you can unlock it at a cash machine. Insert your card, enter your correct PIN and select Unlock my PIN from the options on screen. If you do not know or are unsure of your PIN you can view it in our mobile app.

  • To close your account, message us in our Mobile Banking app.

    If you don’t bank online, you can call us. Or write to us at:

    Lloyds Banking Group PLC
    Credit card Operations
    BX1 1LT

    In your letter, please include your:

    • Name and date of birth.
    • Credit card number.
    • Phone number or email address.
    • Signature.

    Important information about closing your account

    If you get statements online, make sure you save or print copies beforehand. You won’t be able to access these once your account is closed.

    If you have an outstanding balance, you’ll need to continue making payments. Your account will be active on your credit record until the balance is repaid in full.

    If your account is in credit, we can arrange a credit balance refund to your UK current account. You’ll need to call us to arrange this.

    Once your balance is zero, we'll let the credit reference agencies know your account is closed and they’ll update your credit record.

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Everyday banking

Move your money, manage your card or change your details. When it suits you.

What you can do online

Everyday banking

Move your money, manage your card or change your details. When it suits you.

What you can do online