Freeze your card or transactions

You can do this in our app

  • If you’re struggling with a spending habit, you can freeze specific transactions such as gambling or online and remote purchases.
  • You can freeze your card if you can’t find it.
  • You can also freeze transactions abroad, contactless and in-person payments on credit and debit cards. And ATM withdrawals on your credit card.

If your card is lost or stolen report it now.

Card freezes guide

How to do it

Let us show you step by step.

  1. Sign in to our app and choose Manage card on the bottom right of the screen.
  2. Choose Card freezes and limits. Scroll to the card you want and toggle on or off for the different freeze options.
  3. That’s it - the changes take effect immediately. You can then sign back into the app at any time to update.

Get set up now

Mobile Banking app

Join our 6 million app users.

  • Simple and secure sign in.
  • Stay up to date with notifications.
  • Chat to our Virtual Assistant.

 

More about our app

QR code to download our Mobile Banking app

Mobile Banking app

Join our 6 million app users.

  • Simple and secure sign in.
  • Stay up to date with notifications.
  • Chat to our Virtual Assistant.

Download app

More about our app

Let’s take a closer look

  • Type of freeze

    What will be frozen

    What won't be frozen

    Type of freeze

    Abroad

    What will be frozen

    • Transactions outside the UK in person and at cash machines. 

    What won't be frozen

    • Transactions where retailers don’t ask for bank authorisation, such as payments on TFL or on planes.

    Type of freeze

    Online and remote

    What will be frozen

    • Transactions where your card isn’t there when you pay, such as online, in-app, phone and mail order payments. It includes digital wallets such as Apple Pay and Google Pay.

    What won't be frozen

    • Direct Debits (debit card only).
    • Anything the retailer considers to be a recurring transaction.
    • Transactions where retailers don’t ask for bank authorisation, such as payments on TFL or on planes.

    Type of freeze

    In person

    What will be frozen

    • Transactions where you use your card to make a payment in person, including digital wallets such as Apple Pay and Google Pay.

    What won't be frozen

    • Cash machine withdrawals
    • Transactions where retailers don’t ask for bank authorisation, such as payments on TFL or on planes.

    Type of freeze

    Full freeze

    What will be frozen

    • Online and in-person payments made with your card
    • Online and contactless payments using Apple Pay or Google Pay
    • Payments over the phone
    • Mail order payments
    • Cash machine withdrawals (credit card only).

    What won't be frozen

    • Balance transfers and money transfers
    • Payments into your account, such as refunds
    • Recurring payments, such as Direct Debits or subscriptions.

    Type of freeze

    Cash machines (credit card only)

    What will be frozen

    • All cash machine withdrawals

    What won't be frozen

    • Other cash machine services, such as checking your balance.

    Type of freeze

    Contactless

    What will be frozen

    • Blocks contactless payments with your debit or credit card.  Including debit card contactless payments with Apple Pay and Google Pay.

    What won't be frozen

    • Credit card contactless payments with Apple Pay and Google Pay.

You might also like

Staying safe online

We use up-to-date security systems to help you keep your money safe when you bank online.

How we protect you

Message us in our app

It can answer your everyday banking questions. If it can’t, it’ll put you through to a human who can.

How to message us

Do more with our app

Find out about all the great features of our highly rated app, and how it compares to Online Banking.

More about our app

More help with your card or PIN

Manage how your cards are used, report lost or stolen cards or see your PIN online.

See our guides

More help with your card or PIN

Manage how your cards are used, report lost or stolen cards or see your PIN online.

See our guides