Help with PIN issues

Manage online and in person

  • You can solve many PIN issues online.
  • View your PIN securely in our Mobile Banking app.
  • Change your PIN at most UK cash machines.
  • The simplest way to get a PIN reminder is in our app.

    To get a PIN reminder

    1. Sign in to our app. Choose Manage card on the bottom right of the app.
    2. Select View PIN. Swipe to select relevant card. You will only be able to view PIN on active cards.
    3. Select and hold the Reveal PIN button. Once you have seen your PIN, release the Reveal PIN button to hide it from view.

    More about viewing your PIN in our app

  • If you enter your PIN incorrectly three times while shopping, your PIN will be locked. You can unlock it at most UK cash machines.

    To unlock your PIN

    1. Put in your card and enter your PIN.
    2. Select PIN Services then Unlock your PIN.
    3. All done, your PIN has been unlocked.

    If you are abroad, you’ll be able to unlock your PIN at most cash machines once you return to the UK.

    When abroad, you're able to withdraw cash at any bank with the Visa sign. You may need to give proof of identity.

  • If you enter your PIN incorrectly three times at a cash machine your PIN will be blocked.

    If you can't remember your PIN, you can unblock it by viewing it in our app.

    To view your PIN

    1. Sign in to our app. Select Manage card on the bottom right of the app.
    2. Select View PIN. Swipe to select relevant card. You’ll only be able to view PIN on active cards.
    3. Select and hold the Reveal PIN button. Once you have seen your PIN, release the Reveal PIN button to hide it from view.
    4. All done, your PIN is now unblocked.
  • You can change your PIN at most UK cash machines.

    To change your PIN

    1. Put in your card and enter your PIN.
    2. Select PIN Services then your own PIN.
    3. Enter your new PIN and select enter.
    4. Confirm your PIN and select enter.
    5. All done, your PIN is now changed.
  • If someone knows your PIN, you need to speak to us.

    How to get in touch

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More help with your card or PIN

Manage how your cards are used, report lost or stolen cards or see your PIN online.

See our guides

More help with your card or PIN

Manage how your cards are used, report lost or stolen cards or see your PIN online.

See our guides