Order a replacement card

You can do this online

  • Use this service if your card is damaged or not working.
  • When ordered, you'll receive a new card within five working days.
  • You can use our app to view your new card details while you're waiting.

To use our online service your registered address needs to be within the UK.

Replacement card guide

How to do it

Let us show you step by step.

  1. Sign in and select manage card in the bottom navigation bar then Replace card & PIN.
  2. Scroll down and select Replace card.
  3. Check your address. If this matches what is on your statements, scroll down and select continue.
  4. All done, your replacement card will arrive within the next five working days.

Get set up online

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  • Simple and secure sign in.
  • Stay up to date with notifications.
  • Chat to our Virtual Assistant.

 

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QR code to download our Mobile Banking app

Online Banking

Sign in to view or manage your accounts on our website.
 

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Register for Online Banking

Mobile Banking app

Join our 7 million app users.

  • Simple and secure sign in.
  • Stay up to date with notifications.
  • Chat to our Virtual Assistant.

Download app

More about our app

Online Banking

Sign in to view or manage your accounts on our website.

Sign in now

Register for Online Banking

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More help with your card or PIN

Manage how your cards are used, report lost or stolen cards or see your PIN online.

See our guides