We are experiencing a high number of calls at the moment. So that we can support those in the most vulnerable situations, please only call if it’s urgent. Remember, you can do most of your banking tasks yourself online, either using our app or through Online Banking.

Jailbroken & Rooted Devices

You’ll no longer be able to use our Mobile Banking app if we think the device you’re using has been jailbroken or rooted.

Jailbreaking and rooting, removes safeguards from your phone which can leave your device vulnerable to fraudulent attacks.

You’ll still be able to access Mobile Banking through your mobile browser – visit www.halifax.co.uk from your mobile phone and sign in.