Pay someone again

You can do this online

  • You can send up to a total of £25,000 online everyday. 
  • Most payments are sent within 2 hours.
  • Keep track of your daily limit using the 'payment limits' link.
Pay someone again

How to do it

Let us show you step by step.

    1. Sign in and select Payments and transfers from your account.
    2. Choose Select account or recipient. This brings up a list of people and companies you've paid before.
    3. Choose the name of the person or company you want to pay. 
    4. Enter the amount, reference and date you want to make the payment. Then select Continue​.
    5. Check the details. Then select Make payment​.
    6. All done. You've made the payment and can pay them again anytime.
  1. Sign in and select Pay & transfer from your account.
  2. Select Choose who to pay.
  3. Select the name of the person or company you want to pay from the list. 
  4. Enter the amount, reference and date you want to make the payment. Then select Continue​.
  5. Check the details. Then select Confirm​ to make the payment.
  6. All done. You've made the payment and can pay them again anytime.

Get set up online

Mobile Banking app

Join our 6 million app users.

  • Simple and secure sign in.
  • Stay up to date with notifications.
  • Chat to our Virtual Assistant.

 

More about our app

QR code to download our Mobile Banking app

Online Banking

Sign in to view or manage your accounts on our website.
 

Sign in now

 

Register for Online Banking

Mobile Banking app

Join our 6 million app users.

  • Simple and secure sign in.
  • Stay up to date with notifications.
  • Chat to our Virtual Assistant.

Download app

More about our app

Online Banking

Sign in to view or manage your accounts on our website.

Sign in now

Register for Online Banking

Let’s take a closer look

  • Find out how much you can send on our payment limits page.

  • First, check your account to see if the money has already been returned.

    If it has, you can resend the payment with the right details.

    If it hasn’t and you know the recipient, the easiest and quickest way to get your money back is to contact them directly. 

    If you don't know them or don’t want to contact them, call us on 0345 720 3040  (+44 113 242 1984 from overseas), 8am – 8pm, seven days a week. Not all Telephone Banking services are available 24 hours a day, seven days a week.

    We’ll try to recover the money for you. Please be aware that we may not be able to help you. In that case you‘ll need to contact the bank you made the payment to.

You might also like

App notifications

Opt-in to notifications about payments, weekly spend summaries or updates as you use your card.

More about app notifications

Message us in our app

It can answer your everyday banking questions. If it can’t, it’ll put you through to a human who can.

How to message us

Online statements

Search transactions, see upcoming payments, find out where payments were made and so much more.

More about statements

More help with payments

Track down regular payments, share your bank details or pay in a cheque on your phone.

See our guides

More help with payments

Track down regular payments, share your bank details or pay in a cheque on your phone.

See our guides