Set up a standing order

You can do this online

  • Set up a standing order for up to £25,000 using your phone, tablet or web browser.
  • Choose how often and when you want to send the money.
  • It’s easy to change or cancel.
Set up standing order image

How to do it

Let us show you step by step.

    1. Sign in and select More actions from your account.
    2. Select Directs Debits and standing orders. Then choose Set up a standing order.
    3. Select who to pay. This can be one of your own accounts, someone you’ve paid before, or someone new.
    4. Enter an amount and a reference, if you have one.
    5. Choose how often to make the payment, as well as when it should start and finish. Then select Continue.
    6. Check the details are right. Then select Confirm standing order to go ahead.
    7. All done – you’ll see a message to confirm you’ve set up a standing order.
  1. Sign in and select More from your account.
  2. Select Direct Debits & standing orders. Then choose Set up a standing order.
  3. Select who to pay. This can be one of your own accounts, someone you’ve paid before, or someone new.
  4. Enter an amount and select Make a standing order.
  5. Choose how often to make the payment, as well as when it should start and finish.
  6. Select Continue. Check the details are right, then choose Confirm. We may ask you to enter your password.
  7. All done – you’ll see a message to confirm you’ve set up a standing order.

Get set up online

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Let’s take a closer look

  • Types of regular payment

    • Direct Debits, standing orders and subscriptions are all used to pay bills or move money on a regular basis.
    • You can view and manage them in the app or Online Banking.

    Regular payment type

    What it is

    Used for things like

    See these guides

    Regular payment type

    Direct Debit

    What it is

    • Lets a company take money from your account.
    • The amount can go up or down depending on how large the bill is.

    Used for things like

    • Utility bills.
    • Gym memberships.
    • Mobile phone contracts.

    See these guides

    Regular payment type

    Standing order

    What it is

    • Lets you send a set amount of money to another account.
    • You control the amount of money you send.

    Used for things like

    • Moving money to a savings account.
    • Paying someone in your family.

    See these guides

    Regular payment type

    Subscription payment

    What it is

    • Lets a company charge your debit or credit card.
    • The amount can be the same each time, or can go up and down.

    Used for things like

    • Music and video streaming.
    • Food memberships.

    See these guides

  • Standing orders are usually processed on the same day they are set up. Allow three to five working days for the money to reach the recipient.

    View payment timescales

  • If you don’t have enough money in your account to pay a standing order, your bank may refuse to pay it. When this happens, your standing order stops until the next scheduled payment.

    How we handle failed standing orders

  • First, check your account to see if the money has already been returned.

    If it has, you can resend the payment with the right details.

    If it hasn’t and you know the recipient, the easiest and quickest way to get your money back is to contact them directly. 

    If you don't know them or don’t want to contact them, call us on 0345 720 3040  (+44 113 242 1984 from overseas), 8am – 8pm, seven days a week. Not all Telephone Banking services are available 24 hours a day, seven days a week.

    We’ll try to recover the money for you. Please be aware that we may not be able to help you. In that case you‘ll need to contact the bank you made the payment to.

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Change a standing order

You can change or delete a standing order in the app or in Online Banking.

How to view/cancel a standing

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It can answer your everyday banking questions. If it can’t, it’ll put you through to a human who can.

How to message us

Online statements

Search transactions, see upcoming payments, find out where payments were made and so much more.

More about statements

More help with payments

Track down regular payments, share your bank details or pay in a cheque on your phone.

See our guides

More help with payments

Track down regular payments, share your bank details or pay in a cheque on your phone.

See our guides