The internet has lots of things that can help you. But you need to know how to stay safe online.
There are threats that can harm your devices even if you’re not aware that anything is wrong. If you take these simple steps you can stay safe online and protect your devices.
If you think someone has used your account without your approval, contact us now.
We guarantee to refund your money (including charges and interest that you’ve paid or not received as a result) in the unlikely event that you experience fraud with our Online Banking service. We will take steps to protect you 24/7, using technology and safeguards that meet or exceed industry standards, but you must also use our online banking services carefully.
Being careful when you use our services includes, for example, that you:
If you've been grossly negligent, we will not refund any money taken from your account before you have told us your Security Details have been lost, stolen or could be misused.
We won't give you a refund if you have acted fraudulently.
For further guidance on using our online banking services, see our Online Banking terms and conditions.