This might be because you’re bankrupt, in financial difficulty, or if we’re not able to obtain information about your credit history.
If you live in the UK you cannot apply for a Basic account directly. You will need to start by applying for one of our current accounts. We will try to get information about your credit history to decide which account is right for you.
We have a range of guides to help you through the harder times. Topics include managing debt and help with redundancy.
If you are an existing customer who has become insolvent (e.g. bankrupt, or have entered into a voluntary agreement to prevent being declared bankrupt) please call us on 0345 720 3040 (Mon-Fri 8am-8pm, Sat 8am-6pm and Sun 9am-5pm) or drop into your nearest branch.
You may be able to convert your existing Easycash account to a Basic Account through Online Banking. You can also check if you can upgrade to one of our other current accounts.