How to view, cancel and block regular subscription payments in our Mobile Banking app.
A subscription is a way to make regular payments to a service provider. You set one up using your card details.
The service provider takes money from your debit or credit card when they think it’s is due. You can see these transactions in our Mobile Banking app.
It’s not the same as a Direct Debit, when you use your account number and sort code.
You might use a subscription for streaming or a gym membership.
Subscriptions can also be called recurring card payments, Continuous Payment Authorities or CPAs.
How do I see a subscription?
Here’s a step by step guide to view a subscription in our app.
How do I cancel a subscription?
Step by step guide to cancel a subscription in our app.
How do I block a subscription payment?
Step by step guide to block a subscription in our app.
Sometimes, we can’t cancel a subscription. If that happens, we can block your payments, so you won’t pay the service provider any more money. It takes up to 24 hours for a block to work. Ask your service provider to cancel your subscription.