You can view, cancel and block regular subscription payments in our Mobile Banking app.
A subscription is a way to make frequent payments to a service provider. You might use a subscription for streaming, payday loan repayments and gym memberships. You set one up using your card details.
The service provider takes money from your debit or credit card when they think it’s is due. You can see these transactions in our Mobile Banking app.
It’s not the same as a Direct Debit, when you use your account number and sort code.
Subscriptions can also be called recurring card payments, Continuous Payment Authorities or CPAs.
Scan the QR code on your phone or tablet to download our app.
How do I cancel a subscription?
Step by step guide to cancel a subscription in our app.
Sometimes, we can’t cancel a subscription. If that happens, we can block your payments.
How do I block a subscription payment?
Step by step guide to block a subscription in our app.
Sometimes, we can’t cancel a subscription. If that happens, we can block your payments, so you won’t pay the service provider any more money. It takes up to 24 hours for a block to work. Ask your service provider to cancel your subscription.
How do I see a subscription?
Here’s a step by step guide to view a subscription in our app.
You'll need our app to check a subscription
Frequently asked questions
Please note: To use our Mobile Banking app you need to have a valid phone number registered to your account and be set up to manage your accounts using Online Banking. Our app is available to iPhone and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Device registration required. The app doesn’t work on jailbroken or rooted devices. We don’t charge you for Mobile Banking, but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. Terms and conditions apply
Android/Google Play is a trademark of Google LLC. Apple, the Apple logo, Touch ID and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.