Paying subscriptions

How to view, cancel and block regular subscription payments in our Mobile Banking app.

A subscription is a way to make regular payments to a service provider. You set one up using your card details.

The service provider takes money from your debit or credit card when they think it’s is due. You can see these transactions in our Mobile Banking app. 

It’s not the same as a Direct Debit, when you use your account number and sort code. 

You might use a subscription for streaming or a gym membership.

Subscriptions can also be called recurring card payments, Continuous Payment Authorities or CPAs.

Screenshot of mobile app subscription screen

How do I see a subscription?

Here’s a step by step guide to view a subscription in our app. 

Screenshot of step 1 to view subcriptions in the app

Step 1 

Tap the three dots next to the account you’d like to view.

Screenshot of step 2 to view subcriptions in the app

Step 2

Tap ‘View upcoming payments’.

Screenshot of step 3 to view subcriptions in the app

Step 3

Tap ‘Manage or cancel subscription payments’

Screenshot of step 4 to view subcriptions in the app

Step 4

You’ll see all your subscriptions here.

How do I cancel a subscription?

Step by step guide to cancel a subscription in our app.

Screenshot of step 1 to cancel subcriptions in the app

Step 1

Tap ‘Cancel subscription’.

Screenshot of step 2 to cancel subcriptions in the app

Step 2

View the cancellation information.

Screenshot of step 3 to cancel subcriptions in the app

Step 3

Confirm you agree by putting a tick in the consent box, and tapping ‘Cancel my subscriptions’.

Screenshot of step 4 to cancel subcriptions in the app

Step 4

Success! We’re getting your cancellation sorted. 

How do I block a subscription payment?

Step by step guide to block a subscription in our app.

Sometimes, we can’t cancel a subscription. If that happens, we can block your payments, so you won’t pay the service provider any more money. It takes up to 24 hours for a block to work. Ask your service provider to cancel your subscription.

Screenshot of step 1 to block subcriptions in the app

Step 1 

Tap ‘Cancel subscription’.

Screenshot of step 2 to block subcriptions in the app

Step 2

View the information on blocking payments.

Screenshot of step 3 to block subcriptions in the app

Step 3

Tap ‘Block payment’.

Screenshot of step 4 to block subcriptions in the app

Step 4

Success! We’ve blocked your payment.

More ways to help you with your Online Banking

Download our Mobile Banking app

Use your smartphone and Online Banking details to keep up with your balance, move money and many other features. 

Our Mobile Banking app

How to keep your devices safe online

Simple things you can do to keep your money and devices free from hackers and fraudsters. 

Keeping your devices safe