Dementia.

We train our colleagues to be aware of dementia, so that we can give the best help to our customers or their carer - in branch or on the phone.

If you have dementia, we'll help you to be in control of your own money and stay independent for as long as possible.

We will support you and your carers to do your everyday banking. And we will take care to protect you as much as we can from fraud or financial abuse.

Practical ways we can help:

  • Chip and signature cards - these are useful if you don't always remember a PIN. Call us or visit your local branch to ask for one.
  • Longer appointments - we'll take the time and care to explain things and make sure you understand.
  • Quiet areas - where you can do your banking or talk to us without noise and distraction.
  • Follow up meetings - we're happy to see you again, just to check you have everything you need.

Need extra help?

These services can help with most types of dementia. We have other services and aids that may be useful. If you are unsure of something or need any extra help, please tell us. We'll listen and help as best we can.

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Our promise

Our promise is to do our best to resolve any problems you have. If you wish to complain visit your local branch or call 0800 072 9779 or 0113 366 0167.

how to complain