Long-term health condition.

If you have a long-term health condition, you can ask for and expect our support to make things easier for you. There's no need to explain. We'll be happy to help in any way we can.

Please take a look at the range of support services we offer and tell us if any of them would help you.

We aim to understand and be sensitive to your needs if you have cancer, Crohn’s disease, IBS, MS or any other condition. At the same time, we're aware that you're the expert on your own situation. So, please feel free to ask for any support you may want or need to make banking with us easier.

Our cancer support team

We have a dedicated Cancer Support Team, in association with Macmillan Cancer Support, who are here to help if you or a loved one has been diagnosed with cancer. We are here to offer practical help and support with managing your finances from the time you’re diagnosed to after treatment.

You can get in touch by calling our Cancer Support Team on 0800 028 2692. It's free to call and we're here Monday to Friday, 9am to 5pm.

Find out about the help and support our team offer

Read our Cancer Support Guide (PDF)

Need extra help?

Our services can help with many long-term health conditions. We have other services and aids that may be useful. If you need any extra help, please tell us. We'll listen and help as best we can.


Our promise

Our promise is to do our best to resolve any problems you have. If you wish to complain visit your local branch or call 0800 072 9779 or 0113 366 0167.

how to complain