If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

Contact us

Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal and our call waiting times are much longer than usual.

So that we can support those in the most vulnerable situations we ask that you only call if your enquiry is urgent.

You can still use our online and mobile banking services.

Support for customers impacted by coronavirus (COVID-19)

As the impact of coronavirus is felt across the UK, you may have concerns about how it could affect you and your money. So, we’ve put in place some additional support and information to help:

Call us

Call a member of our team to talk to us about your existing account or to find out more about our range of products and services.

Find a phone number

Alternatively, call us direct from the mobile banking app. As you’re already securely logged in, there's no need to remember any passwords. Learn more about calling from the app.

Tweet us

Find us on Twitter* @HalifaxBank. We're happy to help with any Online Banking queries - but don't Tweet any personal, account, logon or financial details. We'll never ask you for this type of personal information through Twitter or direct you to a web page that asks for this information.

www.twitter.com/HalifaxBank is the only official Twitter page for Halifax personal banking.
www.twitter.com/halifaxbroker is the only official Twitter page for Halifax Share Dealing.

If you find a Twitter page claiming to represent Halifax that is not at the above address, please report it by emailing security@halifax.co.uk with the web address.

Visiting us in branch

Most of our branches are open but occasionally we may have to temporarily close a branch. Check our branch locator to find out the opening hours of your local branch.

To protect you and our colleagues, we’ve put social distancing measures in place in our branches so you can bank with us safely. You will also be asked to wear a face covering unless you’re unable to do so. When you visit, we may ask you to wait outside if it’s busy and things may take a little more time to complete, but we’ll help you as quickly as we can, so please bear with us. 

You can also do your everyday banking at your local Post Office. You can check your balance, make withdrawals and pay cash or cheques into your current account at Post Office counters. Make sure you check their website for up-to-date information about opening hours.

Use the SignVideo service

If you're a user of British Sign Language (BSL) the SignVideo service gives you access to an online interpreter enabling you to communicate with us using sign language.

Write to us

Write to us at Halifax, PO Box 548, Leeds, LS1 1WU. For security reasons we can't respond to any queries about Online Banking by post. If you're having problems accessing Online Banking visit Online Banking help to get support and find out how to get in touch.

Having problems with Online Banking

Find out how to get in touch.

Get help with Online Banking

Lost or stolen card?

Report your card as lost or stolen and request a replacement.

Report your cardlost or stolen.

Need to change your name or address?

Find out moreabout updating your personal details.

Want to complain about PPI?

If you have a concern about how your PPI (Personal Protection Insurance) policy with us was sold, please visit our PPI complaints page.

Find out moreabout PPI complaints.

*Twitter is owned by a third party and is independent of Halifax.