Credit cards help and guidance.

Have a look through the wealth of information we have available to help you, whether you have a Halifax credit card or if you're thinking of applying.

You can read information on managing your existing credit card, a guide to credit cards and we have answered some of the most commonly asked questions.



Existing customers

If you have a Halifax credit card then this is the place to find information on how to manage and service it.


Your guide to credit cards

A beginners guide to credit cards. What they are, how they work for you and things you should consider before applying.


Payment disputes

Help with disputing payments on your Halifax credit card.


Help with credit card debt

Stay in control of your credit card with our top tips, or find help when you have money worries.


Going Abroad?

You no longer need to tell us when you are going abroad, our fraud and security systems will always be on the lookout so you can relax when you are away.

Find out more


Lost or stolen credit card?

If you’re registered for Online Banking, you can report your card as lost or stolen online or on your Halifax Mobile Banking app by filling in our simple form. We'll cancel you card and send you a replacement.

Sign in to report it as lost or stolen

Or you can call us on 0800 0 15 15 15 (Lines open 24 hours a day 7 days, a week).
If you're calling from abroad you can call us on +44 (0) 113 242 8196.


Want to complain about PPI?

If you have a concern about how your PPI policy with us was sold, please visit our
PPI complaints page
for more information.