We’re doing everything we can to help our credit card customers to cope with the financial impact of coronavirus. We know that you are all facing very different challenges, so we’ve created several ways to help ease the pressure, until things get back to normal.
If your income has been affected by coronavirus in any way, our COVID-19 support tool will help you to decide which option is best for you and your needs. And if you need our support, we’ll always be on hand to help and make sure that you understand the longer-term impact on your credit card.
If you are ready to resume payments at the end of your payment holiday, you won’t need to do anything unless you cancelled your Direct Debit or standing order and wish to set it up again.
If you cancelled your Direct Debit or pay by standing order, we can help to make sure you're ready to restart your monthly payments.
We understand the financial impact that coronavirus is having on our customers, so we’re offering a few different ways we can help. You could ask to take a new payment holiday or extend a payment holiday you already have with us. Use our COVID-19 support tool to find out how we can help.
Our COVID-19 support tool is the fastest way to find the help you need. We can also help you to find free independent financial advice, if you'd like to talk to someone else.
If you need some help to use our COVID-19 support tool, our advisers are ready to answer your questions.
Call us on 0808 145 0951.
Our lines are open Monday to Friday 9am – 5pm. The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. Calls may be monitored and recorded.
If you'd like to speak to someone for free independent financial advice, we can help to put you in touch with a number of organisations who will offer support.