Pay your credit card by Direct Debit

You can do this in Online Banking

The fastest way to set up or manage a Direct Debit is through Online Banking on a computer.
To set up a Direct Debit, you’ll need your bank or building society sort code and account number.
Direct Debit payments can be for one of four monthly payment amounts:
- Just the minimum. We'll take the minimum payment due.
- The full statement balance. We'll take the outstanding account balance when your statement was produced.
- Fixed percentage. You pay a fixed percentage of your balance each month. This can be anything from 2.5% to 99%. We’ll collect at least the minimum payment each month, even if your fixed percentage amount falls below this.
- An amount set by you. If this set amount is less than the minimum payment due, we'll take the minimum payment.
You can change the amount you pay or the account you pay from.
If you need to change your due date, you can also do this through Online Banking. From your credit card account summary, select 'More actions'. Then choose 'Paying your credit card', then 'Request payment due date change'.

Set up a Direct Debit expandable section
Change your Direct Debit expandable section
Sign in to Online Banking and select Pay Credit Card You'll find this next to the account you want to send the payment from.

Select Change or cancel Direct Debit. This is the second option on the Ways to Pay page.

Choose Change Direct Debit. When prompted, update the Direct Debit details you'd like to change.

Check the details are correct. Enter your password and select Confirm.

All done. Your Direct Debit has been changed. We'll let you know when we'll use the new details. Sign in to Online Banking.
Cancel your Direct Debit expandable section
Sign in to Online Banking and select Pay Credit Card. You'll find this next to the account you want to send the payment from.

Select Change or cancel Direct Debit. This is the second option on the Ways to Pay page.

Choose Cancel. Read and confirm that you have understood all the information. Then enter your password and select Confirm.

All done. Your Direct Debit has been cancelled. Remember to check your statement for when your next payment is due. Sign in to Online Banking.

Sign in to Online Banking and select Pay Credit Card. You'll find this next to the account you want to send the payment from.
Select Pay by Direct Debit. This is the second option on the Ways to Pay page.
Choose Set up Direct Debit. We'll ask you to enter your bank or building society sort code and account number. Then add the monthly payment amount.
Check the details are correct. Enter your password and select Confirm.
All done. Your Direct Debit is set up. We'll let you know when we'll take the first payment. Sign in to Online Banking.

Other ways to set up a Direct Debit

QR code to download our Mobile Banking app