Help and guidance if you’re caring for or supporting someone close to you
We want to make it as easy as possible for you to care for and support someone close to you – especially during the current coronavirus outbreak.
Three ways we can help:
If someone you know can’t get to the branch but needs to make a bill payment or small cash withdrawal you can help them. Just come in and talk to our branch colleagues about how we can put this in place. We will need suitable ID from you so we can confirm who you are - such as passport or photo driving licence. The branch will then phone the account holder to make sure they know you and agree that you can act on the account holder’s behalf. We will need a valid phone number for the account holder on record to do this.
Most of our branches are open but occasionally we may have to temporarily close a branch. Check our branch locator to find out the opening hours of your local branch.
To protect you and our colleagues, we’ve put social distancing measures in place in our branches so you can bank with us safely. You will also be asked to wear a face covering unless you’re unable to do so. When you visit, we may ask you to wait outside if it’s busy and things may take a little more time to complete, but we’ll help you as quickly as we can, so please bear with us.
You can also do your everyday banking at your local Post Office. You can check your balance, make withdrawals and pay cash or cheques into your current account at Post Office counters. Make sure you check their website for up-to-date information about opening hours.
Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.
Telephone calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service. Not all telephone banking services are available 24 hours, 7 days a week. Please speak to an adviser for more information.