We know that many things in life can affect the way you manage your finances. We’re always here to support you, especially during uncertain and difficult times.
Gambling can affect anyone and can quickly become out of control. If you have any concerns that gambling is affecting your finances, or that of a family member or friend, we can help with our range of tools and tips.
You can freeze gambling on our Mobile Banking app, it instantly blocks payments to gambling retailers and takes 48 hours to unfreeze your card.
To turn on freeze gambling on our Mobile Banking app:
Since a teenager, Josh had enjoyed betting on his favourite football team. At first, the amounts were small but as time went on the stakes became bigger.
Josh started to place multiple large bets and soon he had lost six bets in a row. To try and win some money back he bet his whole month’s salary on one game. He lost again.
With little money in his account, Josh didn’t have enough to see him through to his next payday. He felt down and alone. With his rent and household bills due, Josh decided to contact his bank.
Josh called us and spoke to our colleague, Osmond. Josh explained his situation and listed his monthly costs. Osmond told Josh about the options available, and any impact they would have on his credit report.
Josh chose a one-month repayment ‘holiday’ on his loan. This means that for one month Josh didn’t need to make a loan repayment. It gave Josh the chance to seek the support he needed both financially and emotionally.
Josh also told Osmond that he felt his gambling was out of control and, although he wanted to stop, he felt he was unable to resist. Osmond told Josh about the specialist gambling support who provide various useful tools and support that could help to get his gambling under control.
Whether you’re having problems yourself or know someone who is, we have three tips which could help make a difference:
If you would prefer not to speak to someone directly, you can use the secure messaging or webchat facilities on our app and website.
The National Gambling Treatment Service (NGTS) provide safe and effective treatment for gambling problems. It’s free at the point of delivery. The NGTS is organised by GambleAware. Treatment and support are provided by a network of NHS and voluntary organisations in England, Scotland and Wales.
Self-exclusion is available through GambleAware. This allows you to limit your access to a number of gambling websites.
Treatment varies, and the NGTS work with other agencies to identify and treat any other conditions, such as mental health challenges. Their Freephone number is 0808 8020 133. If you feel you’re not yet ready to talk to someone, they also offer a range of helpful support on their GamCare website.
If you use Social Media you can make changes to control your experience. The Gambling Commissions Twitter Consumer guide (PDF) shows how you can control your Twitter experience and limit gambling-related content.
They also offer alternative resources such as a Live Chat, and hearing impairment and language interpretation services here.