Change your address

Let us know if you're changing your address

Changing your address is simple with our Mobile Banking app. It’s speedy, saves time and can be done in just a few easy steps.

First you’ll need to sign in to the app. Then click the menu icon, go to ‘Settings and Info’ and ‘Your personal details’. Select your address and then follow the on-screen commands.

Find out how to download the app and register your device. Terms and conditions apply.

If you’re moving abroad, the change is for a child’s account, or you need letters sent to more than one address, please visit your local branch.

Other ways to change your address

You can drop into one of our branches if you prefer. Or if you're registered with Telephone Banking call us on 0345 720 3040 (+44 113 242 1984 from outside the UK). If you have a hearing or speech impairment, you can contact us using Textphone or Relay UK on 18001 0345 720 3040.

You can also write to us at:

PO Box 548

Please include this reference number: P1COA. We will also need your:

  • Name
  • Old address
  • New address
  •  Product account or policy number
  • Date of birth
  • Phone number or email address
  • Signature.

For accounts or other products or services with one or more of these Lloyds Banking Group companies: Bank of Scotland, Lloyds Bank or MBNA - we will update them with your new address.

For any insurance set up by us, please contact your provider to update them with your new address. It could affect your policy if you don’t.

You can now change your address online

Using the Mobile Banking app you can change your address online in just a few quick clicks.

Simply go to ‘Settings and Info’ then ‘Your personal details’. Click on your address and follow the on-screen commands.

Find out how to download the app and register your device first, if you don’t yet have it.