Existing home insurance customers.

If you've taken out home insurance with us and want to check your policy, make a general enquiry or make a claim, you're in the right place.


Making a claim and managing your policy

Due to the coronavirus pandemic it is taking us a very long time to answer customer calls. Please use the below guidance to get in touch with us. This will allow us to answer the phone to the most vulnerable customers more quickly.

Please get in touch using the links below. For all requests sent by e-mail, we'll need your name, address, policy reference number, contact number and reason for your request.

If you’ve received your renewal letter and you want to discuss your price, level or cover or for anything else, please use our general enquiries form.

If you’re experiencing financial difficulties, we may be able to offer your support such as reviewing your policy cover or offer a short payment holiday. Please contact us using the general enquiries form or call us on 0345 1221511. Please note this number is a dedicated line for customers in financial difficulties. For any other queries please use the forms or contact us using the numbers below.

View your policy details.

  • First, find your policy reference number on any letter we’ve sent out to you previously. It starts with 3 letters, for example, HIA123456789.
  • Choose your policy below to get details of your cover with us.

Policy documents

Contact us

Policies starting with HAP

Halifax Home Insurance (HAP) is underwritten by Lloyds Bank General Insurance Limited.

For policies with a start date on or after 02/09/2018 or which renew on or after 27/10/2018:

Halifax Home Insurance (HAP) Insurance Policy Booklet (PDF)
Halifax Home Insurance (HAP) Policy Limits (PDF)

Home Emergency Cover

For policies originally purchased on or after the 14/04/2019:

Halifax Home Emergency Cover is underwritten by AWP P&C SA and administered in the United Kingdom by Allianz Global Assistance.

Home Emergency Policy Booklet (PDF)

For policies originally purchased before the 14/04/2019:

Halifax Home Emergency Cover is underwritten by Royal & Sun Alliance Insurance plc.

Home Emergency Policy Booklet (PDF)

If you’re registered for Online Banking you can make a claim online.

Make a claim online
Find out more about making a claim online

General enquiries and making a claim* - 0345 300 5178

Home Insurance Renewals* - 0345 300 5178

24 hour emergency helpline - 0345 601 2651

24 hour legal helpline - 0345 604 6509

Policies starting with HRP

Halifax Renters Insurance is underwritten by Lloyds Bank General Insurance Limited.

Halifax Renters Insurance (HRP) Insurance Policy Booklet (PDF)
Halifax Renters Insurance (HRP) Insurance Important Information (PDF)
Halifax Renters Insurance (HRP) Insurance Product Information Document (PDF)

Sign in to Renters Insurance

Make a Renters Insurance claim

If you’re unable to resolve your query through your Policy Manager, please call us on 0345 600 6495*

Policies starting with HIA

Halifax Home Solutions (HIA) is underwritten by Lloyds Bank General Insurance Limited.

Policy renewals on or after 13/03/2020:

Halifax Home Solutions Insurance Policy Booklet (PDF)

Policy renewals before 13/03/2020:

Halifax Home Solutions Insurance Policy Booklet (PDF)

General enquiries and making a claim - 0345 604 6531*

Home insurance renewals - 0345 604 6531*

24 hour emergency helpline - 0345 601 2651

24 hour legal helpline - 0345 604 6509

Policies starting with HDA

Halifax Home Options (HDA) is underwritten by Lloyds Bank General Insurance Limited.

For policies which renewed on or after 13/03/2020:

Halifax Home Options Buildings Insurance Policy Booklet (PDF)
Halifax Home Options Contents Insurance Policy Booklet (PDF)

For policies which renewed before 13/03/2020.

Halifax Home Options Buildings Insurance Policy Booklet (PDF)
Halifax Home Options Contents Insurance Policy Booklet (PDF)

General enquiries and home insurance renewals - 0345 604 6532*

Making a claim - 0345 604 6619*

24 hour emergency helpline - 0345 601 2651

24 hour legal helpline - 0345 604 6509

Policies starting with MOR

Halifax home insurance policy numbers starting with MOR are underwritten by St. Andrews Insurance plc.

Policy renewals on or after 13/03/2020:

Halifax Home Insurance (MOR) Policy Booklet (PDF)

For policies which renew on or after 25/10/2019 but before 13/03/2020:

Halifax Home Insurance (MOR) Policy Booklet (PDF)

Policy renewals before 25/10/2019:

Halifax Home Insurance (MOR) Policy Booklet (PDF)

General enquiries and making a claim - 0345 600 6001*

Home insurance renewals - 0345 600 6001*

Key recovery service - 0345 600 6008*

24 hour emergency helpline - 0345 603 2251

24 hour legal helpline - 0345 603 2254

Policies starting with COV

Halifax home insurance policy numbers starting with COV are underwritten by St. Andrews Insurance plc.

Policy renewals on or after 13/03/2020:

Halifax Home Insurance (COV) Policy Booklet (PDF)

Policy renewals on or after 25/10/2019 but before 13/03/2020:

Halifax Home Insurance (COV) Policy Booklet (PDF) 

Policy renewals before 25/10/2019:

Halifax Home Insurance (COV) Policy Booklet (PDF)

General enquiries and making a claim - 0345 600 6001*

Home insurance renewals - 0345 600 6001*

Key recovery service - 0345 600 6008*

24 hour emergency helpline - 0345 602 7307

24 hour legal helpline - 0345 603 2254

Policies starting with HHH

Halifax home insurance policy numbers starting with HHH are underwritten by St. Andrews Insurance plc.

Policy renewals on or after 13/03/2020:

Halifax Home Insurance (HHH) Policy Booklet (PDF)

Policy renewals on or after 25/10/2019 but before 13/03/2020:

Halifax Home Insurance (HHH) Policy Booklet (PDF) 

Policy renewals before 25/10/2019:

Halifax Home Insurance (HHH) Policy Booklet (PDF)

General enquiries and making a claim - 0345 602 7377*

Home insurance renewals - 0345 602 7377*

24 hour emergency helpline - 0345 602 7307

24 hour legal helpline - 0345 602 7306

Policies starting with NHP

Halifax home insurance policy numbers starting with NHP are underwritten by St. Andrews Insurance plc.

Policy renewals on or after 13/03/2020:

Halifax Home Insurance (NHP) Policy Booklet (PDF)

Policy renewals on or after 25/10/2019 but before 13/03/2020:

Halifax Home Insurance (NHP) Policy Booklet (PDF) 

Policy renewals before 25/10/2019:

Halifax Home Insurance (NHP) Policy Booklet (PDF)

General enquiries and making a claim - 0345 600 0773*

Home insurance renewals - 0345 600 0773*

24 hour emergency helpline - 0345 603 2251

24 hour legal helpline - 0345 603 2254

Policies starting with HLH

Halifax Landlord Insurance (HLH) is underwritten by St. Andrews Insurance plc.

Policy renewals on or after 13/03/2020:

Halifax Home Insurance (HLH) Policy Booklet (PDF)

Policy renewals on or after 25/10/2019 but before 13/03/2020:

Halifax Home Insurance (HLH) Policy Booklet (PDF) 

For policies which renew before 25/10/2019:

Halifax Home Insurance (HLH) Policy Booklet (PDF)

General enquiries and making a claim - 0345 602 3645*

Home insurance renewals - 0345 602 3645*

24 hour emergency helpline - 0345 602 7291

24 hour legal helpline - 0345 602 7293

Ultimate Reward Current Account customers

If you're an Ultimate Reward Current Account holder, you’re covered for a wide range of home emergencies as one of your account benefits.

Find out more about Ultimate Reward Current Account benefits.

Ultimate Reward Current Account general enquires - 0345 124 1400

Lines are open Monday to Sunday 7am - 11pm.

Policies starting with HAP

Halifax Home Insurance (HAP) is underwritten by Lloyds Bank General Insurance Limited.

For policies with a start date on or after 02/09/2018 or which renew on or after 27/10/2018:

Halifax Home Insurance (HAP) Insurance Policy Booklet (PDF)
Halifax Home Insurance (HAP) Policy Limits (PDF)

Home Emergency Cover

For policies originally purchased on or after the 14/04/2019:

Halifax Home Emergency Cover is underwritten by AWP P&C SA and administered in the United Kingdom by Allianz Global Assistance.

Home Emergency Policy Booklet (PDF)

For policies originally purchased before the 14/04/2019:

Halifax Home Emergency Cover is underwritten by Royal & Sun Alliance Insurance plc.

Home Emergency Policy Booklet (PDF)


Contact us

If you’re registered for Online Banking you can make a claim online.

Make a claim online
Find out more about making a claim online

General enquiries and making a claim* - 0345 300 5178

Home Insurance Renewals* - 0345 300 5178

24 hour emergency helpline - 0345 601 2651

24 hour legal helpline - 0345 604 6509


Contact us

Sign in to Renters Insurance

Make a Renters Insurance claim

If you’re unable to resolve your query through your Policy Manager, please call us on 0345 600 6495*

Policies starting with HIA

Halifax Home Solutions (HIA) is underwritten by Lloyds Bank General Insurance Limited.

Policy renewals on or after 13/03/2020:

Halifax Home Solutions Insurance Policy Booklet (PDF)

Policy renewals before 13/03/2020:

Halifax Home Solutions Insurance Policy Booklet (PDF)


Contact us

General enquiries and making a claim - 0345 604 6531*

Home insurance renewals - 0345 604 6531*

24 hour emergency helpline - 0345 601 2651

24 hour legal helpline - 0345 604 6509

Policies starting with HDA

Halifax Home Options (HDA) is underwritten by Lloyds Bank General Insurance Limited.

For policies which renewed on or after 13/03/2020:

Halifax Home Options Buildings Insurance Policy Booklet (PDF)
Halifax Home Options Contents Insurance Policy Booklet (PDF)

For policies which renewed before 13/03/2020.

Halifax Home Options Buildings Insurance Policy Booklet (PDF)
Halifax Home Options Contents Insurance Policy Booklet (PDF)


Contact us

General enquiries and home insurance renewals - 0345 604 6532*

Making a claim - 0345 604 6619*

24 hour emergency helpline - 0345 601 2651

24 hour legal helpline - 0345 604 6509

Policies starting with MOR

Halifax home insurance policy numbers starting with MOR are underwritten by St. Andrews Insurance plc.

Policy renewals on or after 13/03/2020:

Halifax Home Insurance (MOR) Policy Booklet (PDF)

For policies which renew on or after 25/10/2019 but before 13/03/2020:

Halifax Home Insurance (MOR) Policy Booklet (PDF)

Policy renewals before 25/10/2019:

Halifax Home Insurance (MOR) Policy Booklet (PDF)


Contact us

General enquiries and making a claim - 0345 600 6001*

Home insurance renewals - 0345 600 6001*

Key recovery service - 0345 600 6008*

24 hour emergency helpline - 0345 603 2251

24 hour legal helpline - 0345 603 2254

Policies starting with COV

Halifax home insurance policy numbers starting with COV are underwritten by St. Andrews Insurance plc.

Policy renewals on or after 13/03/2020:

Halifax Home Insurance (COV) Policy Booklet (PDF)

Policy renewals on or after 25/10/2019 but before 13/03/2020:

Halifax Home Insurance (COV) Policy Booklet (PDF) 

Policy renewals before 25/10/2019:

Halifax Home Insurance (COV) Policy Booklet (PDF)


Contact us

General enquiries and making a claim - 0345 600 6001*

Home insurance renewals - 0345 600 6001*

Key recovery service - 0345 600 6008*

24 hour emergency helpline - 0345 602 7307

24 hour legal helpline - 0345 603 2254

Policies starting with HHH

Halifax home insurance policy numbers starting with HHH are underwritten by St. Andrews Insurance plc.

Policy renewals on or after 13/03/2020:

Halifax Home Insurance (HHH) Policy Booklet (PDF)

Policy renewals on or after 25/10/2019 but before 13/03/2020:

Halifax Home Insurance (HHH) Policy Booklet (PDF) 

Policy renewals before 25/10/2019:

Halifax Home Insurance (HHH) Policy Booklet (PDF)


Contact us

General enquiries and making a claim - 0345 602 7377*

Home insurance renewals - 0345 602 7377*

24 hour emergency helpline - 0345 602 7307

24 hour legal helpline - 0345 602 7306

Policies starting with NHP

Halifax home insurance policy numbers starting with NHP are underwritten by St. Andrews Insurance plc.

Policy renewals on or after 13/03/2020:

Halifax Home Insurance (NHP) Policy Booklet (PDF)

Policy renewals on or after 25/10/2019 but before 13/03/2020:

Halifax Home Insurance (NHP) Policy Booklet (PDF) 

Policy renewals before 25/10/2019:

Halifax Home Insurance (NHP) Policy Booklet (PDF)


Contact us

General enquiries and making a claim - 0345 600 0773*

Home insurance renewals - 0345 600 0773*

24 hour emergency helpline - 0345 603 2251

24 hour legal helpline - 0345 603 2254

Policies starting with HLH

Halifax Landlord Insurance (HLH) is underwritten by St. Andrews Insurance plc.

Policy renewals on or after 13/03/2020:

Halifax Home Insurance (HLH) Policy Booklet (PDF)

Policy renewals on or after 25/10/2019 but before 13/03/2020:

Halifax Home Insurance (HLH) Policy Booklet (PDF) 

For policies which renew before 25/10/2019:

Halifax Home Insurance (HLH) Policy Booklet (PDF)


Contact us

General enquiries and making a claim - 0345 602 3645*

Home insurance renewals - 0345 602 3645*

24 hour emergency helpline - 0345 602 7291

24 hour legal helpline - 0345 602 7293

Ultimate Reward Current Account customers

If you're an Ultimate Reward Current Account holder, you’re covered for a wide range of home emergencies as one of your account benefits.

Find out more about Ultimate Reward Current Account benefits.


Contact us

Ultimate Reward Current Account general enquires - 0345 124 1400

Lines are open Monday to Sunday 7am - 11pm.

*Lines are open Monday to Friday, 8am - 6pm and Saturday, 9am - 1pm.


Important information

Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.