If you've taken out home insurance with us and want to check your policy, make a general enquiry or make a claim, you're in the right place.
As the impact of Coronavirus is felt across the UK, we understand many of our Home Insurance customers have concerns about how it could affect their Home Insurance policy.
Due to the challenging times we’re all experiencing, our call waiting times may be longer than usual but we will answer your call as soon as we can. So that we can support those in the most vulnerable situations, we ask that you only call if your enquiry is urgent.
In the meantime, your peace of mind is still our top priority. So, we’ve put in place some frequently asked questions to support you.
If you can’t find your home insurance policy and need to get in touch, please call us on 0345 600 6001.
Policy documents | Contact us |
|---|---|
Policies starting with HAPHalifax Home Insurance (HAP) is underwritten by Lloyds Bank General Insurance Limited. For policies with a start date on or after 02/09/2018 or which renew on or after 27/10/2018: Halifax Home Insurance (HAP) Insurance Policy Booklet (PDF) For policies with a start date before 02/09/2018 or which renew before 27/10/2018: Halifax Home Insurance (HAP) Insurance Policy Booklet (PDF) Home Emergency Cover For policies originally purchased on or after the 14/04/2019: Halifax Home Emergency Cover is underwritten by AWP P&C SA and administered in the United Kingdom by Allianz Global Assistance. Home Emergency Policy Booklet (PDF) For policies originally purchased before the 14/04/2019: Halifax Home Emergency Cover is underwritten by Royal & Sun Alliance Insurance plc. | If you’re registered for Online Banking you can make a claim online. Make a claim online General enquiries and making a claim* - 0345 300 5178 Home Insurance Renewals* - 0345 300 5178 24 hour emergency helpline - 0345 601 2651 24 hour legal helpline - 0345 604 6509 |
Policies starting with HRPHalifax Renters Insurance is underwritten by Lloyds Bank General Insurance Limited. Halifax Renters Insurance (HRP) Insurance Policy Booklet (PDF) |
If you’re unable to resolve your query through your Policy Manager, please call us on 0345 600 6495* |
Policies starting with HIAHalifax Home Solutions (HIA) is underwritten by Lloyds Bank General Insurance Limited. Policy renewals on or after 13/03/2020: Halifax Home Solutions Insurance Policy Booklet (PDF) Policy renewals before 13/03/2020: | General enquiries and making a claim - 0345 604 6531* Home insurance renewals - 0345 604 6531* 24 hour emergency helpline - 0345 601 2651 24 hour legal helpline - 0345 604 6509 |
Policies starting with HDAHalifax Home Options (HDA) is underwritten by Lloyds Bank General Insurance Limited. Halifax Home Options Buildings Insurance Policy Booklet (PDF) | General enquiries and home insurance renewals - 0345 604 6532* Making a claim - 0345 604 6619* 24 hour emergency helpline - 0345 601 2651 24 hour legal helpline - 0345 604 6509 |
Policies starting with MORHalifax home insurance policy numbers starting with MOR are underwritten by St. Andrews Insurance plc. Policy renewals on or after 13/03/2020: Halifax Home Insurance (MOR) Policy Booklet (PDF) Halifax Home Insurance (MOR) Policy Booklet (PDF) Policy renewals before 25/10/2019: | General enquiries and making a claim - 0345 600 6001* Home insurance renewals - 0345 600 6001* Key recovery service - 0345 600 6008* 24 hour emergency helpline - 0345 603 2251 24 hour legal helpline - 0345 603 2254 |
Policies starting with COVHalifax home insurance policy numbers starting with COV are underwritten by St. Andrews Insurance plc. Policy renewals on or after 13/03/2020: Halifax Home Insurance (COV) Policy Booklet (PDF) Policy renewals on or after 25/10/2019 but before 13/03/2020: Halifax Home Insurance (COV) Policy Booklet (PDF) Policy renewals before 25/10/2019: | General enquiries and making a claim - 0345 600 6001* Home insurance renewals - 0345 600 6001* Key recovery service - 0345 600 6008* 24 hour emergency helpline - 0345 602 7307 24 hour legal helpline - 0345 603 2254 |
Policies starting with HHHHalifax home insurance policy numbers starting with HHH are underwritten by St. Andrews Insurance plc. Policy renewals on or after 13/03/2020: Halifax Home Insurance (HHH) Policy Booklet (PDF) Halifax Home Insurance (HHH) Policy Booklet (PDF) Policy renewals before 25/10/2019: | General enquiries and making a claim - 0345 602 7377* Home insurance renewals - 0345 602 7377* 24 hour emergency helpline - 0345 602 7307 24 hour legal helpline - 0345 602 7306 |
Policies starting with NHPHalifax home insurance policy numbers starting with NHP are underwritten by St. Andrews Insurance plc. Policy renewals on or after 13/03/2020: Halifax Home Insurance (NHP) Policy Booklet (PDF) Halifax Home Insurance (NHP) Policy Booklet (PDF) Policy renewals before 25/10/2019: | General enquiries and making a claim - 0345 600 0773* Home insurance renewals - 0345 600 0773* 24 hour emergency helpline - 0345 603 2251 24 hour legal helpline - 0345 603 2254 |
Policies starting with HLHHalifax Landlord Insurance (HLH) is underwritten by St. Andrews Insurance plc. Policy renewals on or after 13/03/2020: Halifax Home Insurance (HLH) Policy Booklet (PDF) Halifax Home Insurance (HLH) Policy Booklet (PDF) For policies which renew before 25/10/2019: | General enquiries and making a claim - 0345 602 3645* Home insurance renewals - 0345 602 3645* 24 hour emergency helpline - 0345 602 7291 24 hour legal helpline - 0345 602 7293 |
Ultimate Reward Current Account customersIf you're an Ultimate Reward Current Account holder, you’re covered for a wide range of home emergencies as one of your account benefits. Find out more about Ultimate Reward Current Account benefits. | Ultimate Reward Current Account general enquires - 0345 124 1400 Lines are open Monday to Sunday 7am - 11pm. |
Halifax Home Insurance (HAP) is underwritten by Lloyds Bank General Insurance Limited.
For policies with a start date on or after 02/09/2018 or which renew on or after 27/10/2018:
Halifax Home Insurance (HAP) Insurance Policy Booklet (PDF)
Halifax Home Insurance (HAP) Policy Limits (PDF)
For policies with a start date before 02/09/2018 or which renew before 27/10/2018:
Halifax Home Insurance (HAP) Insurance Policy Booklet (PDF)
Halifax Home Insurance (HAP) Policy Limits (PDF)
Home Emergency Cover
For policies originally purchased on or after the 14/04/2019:
Halifax Home Emergency Cover is underwritten by AWP P&C SA and administered in the United Kingdom by Allianz Global Assistance.
Home Emergency Policy Booklet (PDF)
For policies originally purchased before the 14/04/2019:
Halifax Home Emergency Cover is underwritten by Royal & Sun Alliance Insurance plc.
Contact us
If you’re registered for Online Banking you can make a claim online.
Make a claim online
Find out more about making a claim online
General enquiries and making a claim* - 0345 300 5178
Home Insurance Renewals* - 0345 300 5178
24 hour emergency helpline - 0345 601 2651
24 hour legal helpline - 0345 604 6509
Halifax Renters Insurance is underwritten by Lloyds Bank General Insurance Limited.
Halifax Renters Insurance (HRP) Insurance Policy Booklet (PDF)
Halifax Renters Insurance (HRP) Insurance Important Information (PDF)
Halifax Renters Insurance (HRP) Insurance Product Information Document (PDF)
Contact us
If you’re unable to resolve your query through your Policy Manager, please call us on 0345 600 6495*
Halifax Home Solutions (HIA) is underwritten by Lloyds Bank General Insurance Limited.
Policy renewals on or after 13/03/2020:
Halifax Home Solutions Insurance Policy Booklet (PDF)
Policy renewals before 13/03/2020:
Contact us
General enquiries and making a claim - 0345 604 6531*
Home insurance renewals - 0345 604 6531*
24 hour emergency helpline - 0345 601 2651
24 hour legal helpline - 0345 604 6509
Halifax Home Options (HDA) is underwritten by Lloyds Bank General Insurance Limited.
Halifax Home Options Buildings Insurance Policy Booklet (PDF)
Halifax Home Options Contents Insurance Policy Booklet (PDF)
Contact us
General enquiries and home insurance renewals - 0345 604 6532*
Making a claim - 0345 604 6619*
24 hour emergency helpline - 0345 601 2651
24 hour legal helpline - 0345 604 6509
Halifax home insurance policy numbers starting with MOR are underwritten by St. Andrews Insurance plc.
Policy renewals on or after 13/03/2020:
Halifax Home Insurance (MOR) Policy Booklet (PDF)
For policies which renew on or after 25/10/2019 but before 13/03/2020:
Halifax Home Insurance (MOR) Policy Booklet (PDF)
Policy renewals before 25/10/2019:
Contact us
General enquiries and making a claim - 0345 600 6001*
Home insurance renewals - 0345 600 6001*
Key recovery service - 0345 600 6008*
24 hour emergency helpline - 0345 603 2251
24 hour legal helpline - 0345 603 2254
Halifax home insurance policy numbers starting with COV are underwritten by St. Andrews Insurance plc.
Policy renewals on or after 13/03/2020:
Halifax Home Insurance (COV) Policy Booklet (PDF)
Policy renewals on or after 25/10/2019 but before 13/03/2020:
Halifax Home Insurance (COV) Policy Booklet (PDF)
Policy renewals before 25/10/2019:
Contact us
General enquiries and making a claim - 0345 600 6001*
Home insurance renewals - 0345 600 6001*
Key recovery service - 0345 600 6008*
24 hour emergency helpline - 0345 602 7307
24 hour legal helpline - 0345 603 2254
Halifax home insurance policy numbers starting with HHH are underwritten by St. Andrews Insurance plc.
Policy renewals on or after 13/03/2020:
Halifax Home Insurance (HHH) Policy Booklet (PDF)
Policy renewals on or after 25/10/2019 but before 13/03/2020:
Halifax Home Insurance (HHH) Policy Booklet (PDF)
Policy renewals before 25/10/2019:
Contact us
General enquiries and making a claim - 0345 602 7377*
Home insurance renewals - 0345 602 7377*
24 hour emergency helpline - 0345 602 7307
24 hour legal helpline - 0345 602 7306
Halifax home insurance policy numbers starting with NHP are underwritten by St. Andrews Insurance plc.
Policy renewals on or after 13/03/2020:
Halifax Home Insurance (NHP) Policy Booklet (PDF)
Policy renewals on or after 25/10/2019 but before 13/03/2020:
Halifax Home Insurance (NHP) Policy Booklet (PDF)
Policy renewals before 25/10/2019:
Contact us
General enquiries and making a claim - 0345 600 0773*
Home insurance renewals - 0345 600 0773*
24 hour emergency helpline - 0345 603 2251
24 hour legal helpline - 0345 603 2254
Halifax Landlord Insurance (HLH) is underwritten by St. Andrews Insurance plc.
Policy renewals on or after 13/03/2020:
Halifax Home Insurance (HLH) Policy Booklet (PDF)
Policy renewals on or after 25/10/2019 but before 13/03/2020:
Halifax Home Insurance (HLH) Policy Booklet (PDF)
For policies which renew before 25/10/2019:
Contact us
General enquiries and making a claim - 0345 602 3645*
Home insurance renewals - 0345 602 3645*
24 hour emergency helpline - 0345 602 7291
24 hour legal helpline - 0345 602 7293
If you're an Ultimate Reward Current Account holder, you’re covered for a wide range of home emergencies as one of your account benefits.
Find out more about Ultimate Reward Current Account benefits.
Contact us
Ultimate Reward Current Account general enquires - 0345 124 1400
Lines are open Monday to Sunday 7am - 11pm.
*Lines are open Monday to Friday, 8am - 6pm and Saturday, 9am - 1pm.
Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.
