Existing home insurance customers.

If you've taken out home insurance with us and want to check your policy, make a general enquiry or make a claim, you're in the right place.

Getting in touch is easy.

  • Find your policy number - it begins with three letters and is on your home insurance policy e.g. HIA123456789.
  • Choose the right phone number for you.

If you're unable to find your home insurance policy and need to get in touch, please call 0345 600 6001.

Policy documents

Contact us

Ultimate Reward Current Account customers

If your an Ultimate Reward Current Account holder, you’re covered for a wide range of home emergencies as one of your account benefits.

Find out more about Ultimate Reward Current Account benefits.

Ultimate Reward Current Account general enquires - 0345 124 1400

Lines are open Monday to Sunday 7am - 11pm.

Policies starting with HAP

Halifax Home Insurance (HAP) is underwritten by Lloyds Bank General Insurance Limited.

For policies with a start date on or after 02/09/2018 or which renew on or after 27/10/2018:

Halifax Home Insurance (HAP) Insurance Policy Booklet (PDF)
Halifax Home Insurance (HAP) Policy Limits (PDF)

For policies with a start date before 02/09/2018 or which renew before 27/10/2018:

Halifax Home Insurance (HAP) Insurance Policy Booklet (PDF)
Halifax Home Insurance (HAP) Policy Limits (PDF)

Home Emergency Cover

For policies originally purchased on or after the 14/04/2019:

Halifax Home Emergency Cover is underwritten by AWP P&C SA and administered in the United Kingdom by Allianz Global Assistance.

Home Emergency Policy Booklet (PDF)

For policies originally purchased before the 14/04/2019:

Halifax Home Emergency Cover is underwritten by Royal & Sun Alliance Insurance plc.

Home Emergency Policy Booklet (PDF)

General enquiries and making a claim - 0345 300 5178*

Home insurance renewals - 0345 300 5178*

24 hour emergency helpline - 0345 601 2651

24 hour legal helpline - 0345 604 6509

Policies starting with HIA

Halifax Home Solutions (HIA) is underwritten by Lloyds Bank General Insurance Limited.

Halifax Home Solutions Insurance Policy Booklet (PDF)

General enquiries and making a claim - 0345 604 6531*

Home insurance renewals - 0345 604 6531*

24 hour emergency helpline - 0345 601 2651

24 hour legal helpline - 0345 604 6509

Policies starting with HDA

Halifax Home Options (HDA) is underwritten by Lloyds Bank General Insurance Limited.

Halifax Home Options Buildings Insurance Policy Booklet (PDF)
Halifax Home Options Contents Insurance Policy Booklet (PDF)

Home Emergency Cover

Halifax Home Emergency Cover is underwritten by Royal & Sun Alliance Insurance plc.

Home Emergency Policy Booklet (PDF)

General enquiries and home insurance renewals - 0345 604 6532*

Making a claim - 0345 604 6619*

24 hour emergency helpline - 0345 601 2651

24 hour legal helpline - 0345 604 6509

Policies starting with MOR

Halifax home insurance policy numbers starting with MOR are underwritten by St. Andrews Insurance plc.

Halifax Home Insurance (MOR) Policy Booklet (PDF)

General enquiries and making a claim - 0345 600 6001*

Home insurance renewals - 0345 600 6001*

Key recovery service - 0345 600 6008*

24 hour emergency helpline - 0345 603 2251

24 hour legal helpline - 0345 603 2254

Policies starting with COV

Halifax home insurance policy numbers starting with COV are underwritten by St. Andrews Insurance plc.

Halifax Home Insurance (COV) Policy Booklet (PDF)

General enquiries and making a claim - 0345 600 6001*

Home insurance renewals - 0345 600 6001*

Key recovery service - 0345 600 6008*

24 hour emergency helpline - 0345 602 7307

24 hour legal helpline - 0345 603 2254

Policies starting with HHH

Halifax home insurance policy numbers starting with HHH are underwritten by St. Andrews Insurance plc.

Halifax Home Insurance (HHH) Policy Booklet (PDF)

General enquiries and making a claim - 0345 602 7377*

Home insurance renewals - 0345 602 7377*

24 hour emergency helpline - 0345 602 7307

24 hour legal helpline - 0345 602 7306

Policies starting with NHP

Halifax home insurance policy numbers starting with NHP are underwritten by St. Andrews Insurance plc.

Halifax Home Insurance (NHP) Policy Booklet (PDF)

General enquiries and making a claim - 0345 600 0773*

Home insurance renewals - 0345 600 0773*

24 hour emergency helpline - 0345 603 2251

24 hour legal helpline - 0345 603 2254

Policies starting with HLH

Halifax Landlord Insurance (HLH) is underwritten by St. Andrews Insurance plc.

Halifax Home Insurance (HLH) Policy Booklet (PDF)

General enquiries and making a claim - 0345 602 3645*

Home insurance renewals - 0345 602 3645*

24 hour emergency helpline - 0345 602 7291

24 hour legal helpline - 0345 602 7293

Ultimate Reward Current Account customers

If your an Ultimate Reward Current Account holder, you’re covered for a wide range of home emergencies as one of your account benefits.

Find out more about Ultimate Reward Current Account benefits.


Contact us

Ultimate Reward Current Account general enquires - 0345 124 1400

Lines are open Monday to Sunday 7am - 11pm.

Policies starting with HAP

Halifax Home Insurance (HAP) is underwritten by Lloyds Bank General Insurance Limited.

For policies with a start date on or after 02/09/2018 or which renew on or after 27/10/2018:

Halifax Home Insurance (HAP) Insurance Policy Booklet (PDF)
Halifax Home Insurance (HAP) Policy Limits (PDF)

For policies with a start date before 02/09/2018 or which renew before 27/10/2018:

Halifax Home Insurance (HAP) Insurance Policy Booklet (PDF)
Halifax Home Insurance (HAP) Policy Limits (PDF)

Home Emergency Cover

For policies originally purchased on or after the 14/04/2019:

Halifax Home Emergency Cover is underwritten by AWP P&C SA and administered in the United Kingdom by Allianz Global Assistance.

Home Emergency Policy Booklet (PDF)

For policies originally purchased before the 14/04/2019:

Halifax Home Emergency Cover is underwritten by Royal & Sun Alliance Insurance plc.

Home Emergency Policy Booklet (PDF)


Contact us

General enquiries and making a claim - 0345 300 5178*

Home insurance renewals - 0345 300 5178*

24 hour emergency helpline - 0345 601 2651

24 hour legal helpline - 0345 604 6509

Policies starting with HIA

Halifax Home Solutions (HIA) is underwritten by Lloyds Bank General Insurance Limited.

Halifax Home Solutions Insurance Policy Booklet (PDF)


Contact us

General enquiries and making a claim - 0345 604 6531*

Home insurance renewals - 0345 604 6531*

24 hour emergency helpline - 0345 601 2651

24 hour legal helpline - 0345 604 6509

Policies starting with HDA

Halifax Home Options (HDA) is underwritten by Lloyds Bank General Insurance Limited.

Halifax Home Options Buildings Insurance Policy Booklet (PDF)
Halifax Home Options Contents Insurance Policy Booklet (PDF)

Home Emergency Cover

Halifax Home Emergency Cover is underwritten by Royal & Sun Alliance Insurance plc.

Home Emergency Policy Booklet (PDF)


Contact us

General enquiries and home insurance renewals - 0345 604 6532*

Making a claim - 0345 604 6619*

24 hour emergency helpline - 0345 601 2651

24 hour legal helpline - 0345 604 6509

Policies starting with MOR

Halifax home insurance policy numbers starting with MOR are underwritten by St. Andrews Insurance plc.

Halifax Home Insurance (MOR) Policy Booklet (PDF)


Contact us

General enquiries and making a claim - 0345 600 6001*

Home insurance renewals - 0345 600 6001*

Key recovery service - 0345 600 6008*

24 hour emergency helpline - 0345 603 2251

24 hour legal helpline - 0345 603 2254

Policies starting with COV

Halifax home insurance policy numbers starting with COV are underwritten by St. Andrews Insurance plc.

Halifax Home Insurance (COV) Policy Booklet (PDF)


Contact us

General enquiries and making a claim - 0345 600 6001*

Home insurance renewals - 0345 600 6001*

Key recovery service - 0345 600 6008*

24 hour emergency helpline - 0345 602 7307

24 hour legal helpline - 0345 603 2254

Policies starting with HHH

Halifax home insurance policy numbers starting with HHH are underwritten by St. Andrews Insurance plc.

Halifax Home Insurance (HHH) Policy Booklet (PDF)


Contact us

General enquiries and making a claim - 0345 602 7377*

Home insurance renewals - 0345 602 7377*

24 hour emergency helpline - 0345 602 7307

24 hour legal helpline - 0345 602 7306

Policies starting with NHP

Halifax home insurance policy numbers starting with NHP are underwritten by St. Andrews Insurance plc.

Halifax Home Insurance (NHP) Policy Booklet (PDF)


Contact us

General enquiries and making a claim - 0345 600 0773*

Home insurance renewals - 0345 600 0773*

24 hour emergency helpline - 0345 603 2251

24 hour legal helpline - 0345 603 2254

Policies starting with HLH

Halifax Landlord Insurance (HLH) is underwritten by St. Andrews Insurance plc.

Halifax Home Insurance (HLH) Policy Booklet (PDF)


Contact us

General enquiries and making a claim - 0345 602 3645*

Home insurance renewals - 0345 602 3645*

24 hour emergency helpline - 0345 602 7291

24 hour legal helpline - 0345 602 7293

*Lines are open Monday to Friday, 8am - 6pm and Saturday, 9am - 1pm.


Important information

Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.