Whether you’re looking for information on types of cover, extra protection or need help understanding insurance jargon, we’ve got everything you need.

Support for customers impacted by Coronavirus (COVID-19)

As the impact of Coronavirus is felt across the UK, we understand many of our Home Insurance customers have concerns about how it could affect their Home Insurance policy.  

Due to the challenging times we’re all experiencing, our call waiting times may be longer than usual but we will answer your call as soon as we can. So that we can support those in the most vulnerable situations, we ask that you only call if your enquiry is urgent.

In the meantime, your peace of mind is still our top priority. So, we’ve put in place some frequently asked questions to support you.

How to stay covered

It’s important to know what could stop your claim being approved. Our tips will help to keep you protected.

Stay covered

Existing customers

If you already have home insurance with us, you can find your policy documents and useful contact numbers.

Existing customers

Extreme weather

When the weather gets really nasty, we’ve got advice on how to help protect and prepare your home.

Get advice

Crime prevention

Our practical guides will help you to protect your home against burglars.

Common claims

We hope you never need to make a claim. So we looked at the most common claims and put together our top tips to try and help you avoid making one.

Important information

Halifax is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.