Emergency boiler breakdown cover.

Halifax Home Emergency Cover is underwritten by Royal & Sun Alliance Insurance plc.

What is emergency boiler breakdown cover?

Emergency boiler breakdown cover helps protect you against the costs of emergency repairs to your boiler or main source of heating or water in your home, when the unexpected happens.

The breakdown of your boiler is  included within our Home Emergency Cover package which is an optional extra you can add at the start of a  new Halifax Home Insurance policy.  You can add this cover for just £3.30 a month (£39.60 per year).

Not to be confused with a service or maintenance policy and protection for normal wear and tear - these costs are not normally covered by your home insurance policy and separate cover is required.

Please note: Home Emergency Cover can’t be added on to existing polices.

Key benefits:

  • 24 hour emergency helpline
  • No call out charge or excess to pay
  • An approved accredited tradesperson will be sent to your home - even at night or at the weekend
  • Boiler repair or get up to £500 towards the cost of a replacment (if beyond economic repair)
  • Urgent repairs covered up to a value of £1,000 in other home emergencies

Limits, terms and exclusions apply, see our policy booklet for full details.


What’s covered?

  • The main central heating and hot water systems of the home, including a domestic boiler
  • So long as your boiler’s been serviced by a registered tradesperson within the last 24 months (proof required), your boiler claim will be considered.

What's not covered

  • Solar heating systems
  • Non-domestic central heating boilers and their associated pipework and equipment
  • Central heating fuel tanks
  • any emergency where you have not contacted us within 48 hours of discovery.

Please note: Home Emergency Cover is not a servicing or maintenance policy so cover for routine home services or domestic appliance breakdowns is not included.


Get a quote.

We've made it easy for you to buy great value home insurance. Compare our two levels of cover side by side when you get a quote.

  • £50 cashback when you buy a new combined buildings and contents policy, hold it for 70 days and pay your first premium. Conditions apply.
  • 10% discount if you’re a Halifax Online Banking customer. Simply sign in, get a quote and buy through Online Banking. Your discount is applied to our standard online price and excludes Home Emergency and Legal Expenses cover. Minimum premiums apply if you make a change to your premium during the year.

The two offers can be taken together.

Get a quote online Sign into Online Banking Retrieve a quote

Or call for a quote on 0800 085 6844. Lines open Mon to Fri 8am – 8pm and Sat 8am – 4pm. (Times may vary on public holidays).


Calls will be recorded and may be monitored for training and/or quality purposes.