Let’s get you where you need to be

Whether you’re looking for ways to manage your spending or if you’ve got money worries, we’re here to help.

So we can get you to the right place answer a few simple questions.

Get started now

Struggling with your loan, credit card or overdraft payments?

You can get help with this online:

  1. Sign in to Online Banking or the app.
  2. If you’re using the app tap the three dots ‘More’ button or use the search bar to find ‘Need help with your debt or payments?’ If you're using Online Banking, click ‘Need help with your debt or payments?’ on the account menu.
  3. Get support with a repayment plan and money management tips.
Sign in

Support for our mortgage customers

We’ve signed up to the government’s Mortgage Charter. This means we’ve agreed to work closely with the government to give mortgage customers the right support.

If you’re worried about making future payments, or you’ve already missed one, find out what we can offer you.

Get support

See our tools, tips and find people to talk to

See our tools, tips and find people to talk to

Message us in our app

If you’re not ready to talk, you can message us through our Mobile Banking app.

Sign in to our app, select ‘Support’ and then ‘Message us 24/7.’

Find out how to message us in our app.

Download the app

See our tools, tips and find people to talk to

See our tools, tips and find people to talk to

Message us in our app

If you’re not ready to talk, you can message us through our Mobile Banking app.

Sign in to our app, select 'Support' and then 'Message us 24/7'.

Find out how to message us in our app.

Download the app

Help with Universal Credit

If you’re out of work, cannot work or on a low income, you may qualify for financial support from the government in the form of Universal Credit.

Turn2us benefits calculator

More help with money worries

Reducing the cost of your credit

If you are paying more in interest, fees and charges than you are paying off your balance, you may be in persistent debt.

Understand persistent debit

Cost of living FAQs

Read some of our FAQs on the cost of living and the support available.

View our FAQs

Support and financial wellbeing

A serious illness or your mental health may be causing you financial worries. We’re here to support you feel more in control.

Support and wellbeing

Mental health support

Serious illness support

Credit and credit scores

Get to grips with some credit basics, or find information and support using our series of guides and tools.

You can also check your credit score for free, with no impact to your credit score.

Check your credit score

Credit explained

Other support

Money management

Tips and tools to help you get your bills under control and help you manage your budget.

Managing your money

Someone to manage your affairs

Find out about the different options available if you need someone you trust to manage your accounts, or want to support someone else.

Managing affairs

Life events

We’re here for the ups, the downs and everything in between.

Help with life events

Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, 7 days a week.

Help centre

Need help with our products and services? We've got you covered.

Help and support

Help centre

Need help with our products and services? We've got you covered.

Help and support