If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

Call us for help

We have dedicated teams to help with your money worries.

Who to call

Already missed a payment?

Mortgages

0800 023 2679

Lines are open Monday to Friday, 8.00am to 7.00pm and Saturday, 8.00am to 2.00pm.

Overdraft

0808 145 0439

Lines are open Monday to Friday, 8.00am to 9.00pm, Saturday, 8.00am to 4.00pm and Sunday, 9.00am to 2.00pm.

Loan

0808 145 0421

Lines are open Monday to Friday, 8.00am to 9.00pm, Saturday, 8.00am to 4.00pm and Sunday, 9.00am to 2.00pm.

Credit Card

0808 145 0388

Lines are open Monday to Friday, 8.00am to 9.00pm, Saturday, 8.00am to 4.00pm and Sunday, 9.00am to 2.00pm.

Car Finance

0333 202 7940

Lines are open from 9am – 5pm Monday – Friday, 9am – 1pm on Saturdays and closed on Sundays.

Worried about future payments?

Mortgages

0808 145 0437

Lines are open Monday to Friday, 8.30am to 7.00pm and Saturday, 8.30am to 1.00pm.

Loans

0345 604 7292

Lines are open Monday to Friday, 8.00am to 6.00pm, Saturday and Sunday, 9.00am to 5.00pm.

Before calling us

To save time when we speak and give you the best help we can, there are some things to have ready:

  • Your account numbers
  • Details of your income
  • Monthly spending
  • Details of payments you make to others

It might be helpful for you to have a pen and paper to hand.

What to expect

On the call we’ll help you by:

  • Talking through your money to see what's worrying you
  • Talking through what help you may be able to get
  • Giving some useful tips on where to get some extra help

The length of the call to us will vary depending on your query and what support you need.