If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

Contact us about mortgages

If the coronavirus has affected your income, we have a number of ways to help. Our COVID – 19 Support Tool will help you to find the right support for your needs.

Find out moreabout payment holidays

Call us

We are currently dealing with a higher volume of calls than usual as a result of the coronavirus (COVID-19) outbreak. You may have to wait longer than usual to talk to us on the phone, so please only call if it’s essential.

Call us on 0345 850 3705 to speak to one of our mortgage experts. Lines are open Monday to Friday 8am - 8pm and Saturday 9am - 4pm. We're closed on Sundays and Bank Holidays.

We may monitor and record telephone calls to help us provide a higher level of service.

Come into branch

We continue to follow UK Government guidance to ensure the wellbeing of both our colleagues and customers.

You can request a telephone appointment with a mortgage adviser from your local branch and they will call you back to agree a day and time.

Book an appointment

You could lose your home if you don’t keep up your mortgage repayments