Decisions we make using your data

Your right to accuracy and fairness

Machines carry out many tasks that used to be done by humans. They can now help us with complex tasks such as processing a lot of information quickly and making decisions. We know how valuable your time is so we try to make applying for a new product or service as quick and efficient as possible.

We do this by using machines to run eligibility checks or credit checks, for example. Some of these decisions directly affect your finances. If you think the machine has got one of these decisions wrong, and want it to be reviewed by a human, you have that right.

For more details and guidance on how to do this see the  How we use your information to make automated decisions section of our Data Protection Notice.

Your right to be treated fairly also includes the accuracy of the details we hold about you. If we've got it wrong please let us know. We'll correct the mistake.

Our privacy notice

This sets out how we protect your privacy. It covers the personal information that we have, where we get it, how we use it and who we share it with.

View full privacy notice