If you’re new to share dealing and want some additional help getting started, or you need to provide additional documentation to complete your application, we can help get your account up and running.

I’m logged in but I have questions about how to use the website

I received my temporary password, where do I use this?

Login with temp password

I need to provide additional documents, what do you need?

When do you need to provide additional documentation?

We will attempt to complete all our checks electronically however if this isn’t possible, you’ll need to provide valid original or certified documents.

What documentation will you need?

You will need to send us one document from the proof of identity list and one document from the proof of address list. All documents must be valid original or certified documents.

Where do I send my documentation?

Once you’re ready to send your additional documents to us, please send these to the below address, we also recommend sending any personal documentation by recorded delivery.

Customer registration and support
Halifax Share Dealing
Lovell Park Road

We recommend that important documents are sent by recorded delivery. Any original documents sent to us will also be returned by recorded delivery.

Halifax Share Dealing Limited. Registered in England and Wales no. 3195646. Registered Office: Trinity Road, Halifax, West Yorkshire, HX1 2RG. Authorised and regulated by the Financial Conduct Authority, 12 Endeavour Square, London, E20 1JN under registration number 183332. A Member of the London Stock Exchange and an HM Revenue & Customs Approved ISA Manager.