1. Sign into Online Banking and you'll see our rates
2. Order your money
3. Money delivered to branch or your home.
Alternatively you can order in branch or over the phone with a credit or debit card by calling 0845 246 0006 (lines open Mon-Fri 8am-10pm and Sat-Sun 10am-8pm).
More information about Travellers Cheques
American Express® Travellers Cheques and services can be bought online, in branch or over the phone with a credit or debit card.
American Express® Travellers Cheques offer the convenience and security you need when you're abroad:
24 hour Worldwide Refund Service. Replacement Travellers Cheques are usually sent to you within 24 hours, wherever you are.
24 hour American Express® Helpline. If you need help while you're away, details are in your travellers cheque wallet.
American Express® Call Before You Go Service. Simply call 0800 52 13 13 to receive information on where best to cash your cheques for free and to get help and advice when you're away.
Full details of arrangements in case of lost or stolen Travellers Cheques are provided with your orders.
All travellers' cheques must be signed in the top left hand corner immediately upon receipt to comply with the American Express® purchase agreement included with your traveller's cheques.
Important information about Travel Money
There’s a minimum order limit of £100 and a maximum order limit of £3,000 per order. You can place multiple orders using your current account to pay for them, providing the total value of all orders placed each day does not exceed £3,000.
We can only deliver to the British mainland and Northern Ireland. Deliveries can be to the customer’s home address or their local branch.
Home delivery orders will be sent by Royal Mail special delivery and are subject to Royal Mail’s special delivery conditions (copies available from Royal Mail upon request). Different timescales may apply to Scotland and Northern Ireland. We may not be able to guarantee deliveries from certain remote areas within the United Kingdom.
Next day delivery cut off times apply to working days, i.e. Monday to Friday and excludes Saturday, Sunday, bank and public holidays. Where Monday is a bank holiday your order will be delivered on the next working day.
Orders confirmed before 3pm Monday-Friday can be collected after 1pm from your branch the next working day.
Orders confirmed before 3pm Monday-Friday for home delivery will be delivered by 1pm the next working day.
Orders confirmed after 3pm on a working day, or orders on a day that isn’t a working day (e.g. Saturday/Sunday and Bank Holidays) will be available on the second working day from the date of order. For example, if you order on a Saturday, the money will be available on Tuesday.
Any orders that haven’t been collected (from your chosen branch) after 10 working days from the delivery date you chose will be cancelled and returned to the processing centre. You’ll receive a refund based on the buy-back exchange rate for that day. Cancelled and reduced orders will also be refunded at the buy-back exchange rate of that day. This means you will usually receive back less than you originally paid.
Orders are commission free.
There is a £5 delivery charge for home deliveries to cover the cost of registered post). Delivery to a branch is free.
The Online Banking service is generally available 24 hours a day, 365 days a year. There may be periods when it isn’t available because of routine maintenance.
Compare terms for the different order options
|Commission on foreign currency||0%||0%||0%|
|Commission on travellers cheques||0%||0%||0%|
|Next day delivery cut off time1||Order by 3pm||Order by 3pm||Order by 3pm|
|Branch - available for collection||After 1pm||After 1pm||After 1pm|
|ID required for branch collection||One form of photographic ID e.g an EU passport or driving licence, together with the debit/credit card used to place your order||One form of photographic ID e.g an EU passport or driving licence, together with the debit/credit card used to place your order||The card or passbook from your account must be produced. If your account doesn't have either of these one form of photographic ID must be produced eg an EU passport or driving licence|
|Home delivery - delivered by Royal Mail special delivery2||Before 1pm||Before 1pm||Before 1pm|
|Home delivery fee||£5||£5||£5|
|Advanced orders||Not available||You can order up to 14 days in advance||Not available|
|Minimum order amount||£100||£50||none|
|Maximum order amount||£3,000||£2,500 (the maximum overall order limit over a 60 day period is £3,000)||£7,500|
|Card handling fee||N/A for online orders||1.5% for all credit card - min £4, max £15||N/A for branch orders|
|Cash advance fee||N/A for online orders||
Check with your card issuer
|N/A for branch orders|
1 Next day delivery cut off times apply to working days, i.e. Monday to Friday and excludes Saturday, Sunday, bank and public holidays. Where Monday is a bank holiday your order will be delivered on the next working day.
2 Home delivery orders will be sent by Royal Mail special delivery and are subject to Royal Mail’s special delivery conditions (copies available from Royal Mail upon request). Different timescales may apply to Scotland and Northern Ireland. We may not be able to guarantee deliveries or collections from certain remote areas within the United Kingdom.
The card order service is administered by Travelex on behalf of Halifax (they may monitor and record phone calls to help provide a high level of service).
American Express® is a registered trademark of American Express Co.
Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.