General bank account enquiries.

Reporting a lost or stolen card

You can report your lost or stolen card if you're registered for Online Banking. Simply sign in and fill in our online form.

Call us on 0800 0 15 15 15, lines open 24 hours a day. We'll cancel the card and send a replacement.

Setting up standing orders

Register for Online Banking and you can set up standing orders quickly and easily. View our demo to see how.

Alternatively, call us on 0345 720 3040 (0345 850 5525 for Easycash customers) (Mon-Fri 8am-8pm, Sat 8am-6pm and Sun 9am-5pm) or drop into your nearest branch.

How we process payments

Find out more about how payments are processed for Standing Orders, Direct Debits, Cheques and Future Dated Payments.

Making payments

Transfer money with Online Banking

Online Banking makes transferring your money quick and easy. Find out how to register for Online Banking.

Direct Debits

You can set up Direct Debits to pay regular bills automatically, such as electricity bills or insurance through your bank account. These need to be set up directly with the organisation you will be making payments to.

To cancel an existing Direct Debit select your account from the 'My accounts' page. Select the 'Direct debits & standing orders' tab then select the 'Cancel' link next to the Direct Debit you require cancelling. At the confirmation screen you will be asked to enter your password to confirm your changes. Once you have entered your password select the 'Confirm' button.

You should always inform the organisation receiving the payments if you cancel a Direct Debit before final payment has been made.

Find out more about Direct Debit.

Our demo shows you how to view and delete a Direct Debit.

Paying your Halifax credit card

If you're a Halifax credit card customer you can pay your bill online or over the phone - 0345 720 3040 - 24 hours a day, 7 days a week.

Statements

Go paper-free

Online Banking lets you view your transactions for up to 6 years. Find out information in our paper-free section. You can also request a free paper statement if you have stopped paper statements and haven't previously received a paper copy.

Questioning a transaction on your statement

If you're unsure about a transaction on your statement, feel free to call us any time on 0345 720 3040 (0345 850 5525 for Easycash customers) (Mon-Fri 8am-8pm, Sat 8am-6pm and Sun 9am-5pm) or pop into your nearest branch.

Online Banking

Available 24/7 and backed by our online guarantee bank quickly, safely, whenever you want and wherever you want. Everything from checking your balance to transferring money can all be done with our online banking service. Visit our Online Banking area to find out more.

Mobile Banking and alerts

Mobile Banking

Available for a range of mobile devices, you can now bank on the move with Mobile Banking. Features include viewing balances and transaction history, transfer money between your personal Halifax accounts, transfer money to new and existing recipients and manage your existing overdraft. All of this from your mobile. Find out more about Mobile Banking.

Mobile alerts

Available to all bank account customers you can keep track of your finances with our mobile alerting service. You'll get limit alerts (when you're near to or over your account limit so you can avoid any unplanned overdraft fees), high and low balance alerts (high balance alerts to let you know when to move excess money into a savings account and low balance alerts to help make sure you always have enough money in your account for the things you want to do), weekly balance alerts (a weekly text with your balance and the last six transactions of the week, on a week day and time you choose) and more.

If you are aged between 11-15 with an Expresscash account you can apply for our weekly balance alerts and overseas transaction alerts. Just visit your local branch with a parent/guardian to register.

To register for our mobile text alerting service just log into Online Banking and register for mobile text alerts by selecting ‘Mobile banking' or call us on 0345 720 3040 (Mon-Fri 8am-8pm, Sat 8am-6pm and Sun 9am-5pm) or visit your local branch.

We won't charge you for this service but if you receive texts while abroad, your network service provider may charge you.

Telephone banking

Call us on 0345 720 3040 (0345 850 5525 for Easycash customers), lines open 24 hours a day, 7 days a week to start telephone banking. Unfortunately, we don't offer telephone banking to Expresscash customers.

Changing your details (name, address, tel)

Changing your name

To do this make an appointment at your local branch and take along a completed change your name form (PDF) and evidence of the name change, for example a marriage certificate or deed poll.

Changing your address

Print off and complete the form on the 'Change of address' page in our Help Centre or make an appointment at your local branch.

Changing your telephone number

This can be done through Online Banking, over the phone by calling 0345 720 3040 (24 hours a day, 7 days a week) or at any branch. For security purposes, you'll be unable to use the updated phone number to set up new recipients in Online Banking for 7 days after the change.

Joint Accounts

  • Two people using one account - A simple way to share spends and see them on one monthly statement
  • Both account holders get a Visa debit card
  • Both account holders can also separately set up and manage Online Banking

Add another person to an existing account with us

  • If you're registered for Online Banking, sign in and simply follow the on-screen instructions in our online form

Open a new joint account with us

  • Add the other account holder by filling out a short form at the end of your current account application
  • If you’re applying for a new current account online, you may be offered an overdraft in your sole name - Please don’t accept this. You’ll need to apply for an overdraft once the other account holder is added

Alternatively, make an appointment at your local branch

  • Don’t forget to take identification and if the second person is not an existing Halifax or Bank of Scotland customer they will need to provide identification - view acceptable forms of identification.

Looking to switch your joint account to us?

  • Ensure you add the other account holder to your new account before completing your switch

Please be aware of the following:

  • Both account holders must be aged 18 or over
  • You can only add the other account holder online for Ultimate Reward Current Accounts, Reward Current Accounts and Current Accounts
  • For Cardcash and Easycash customers, you’ll need to open a joint account in branch
  • Student Current Account and Expresscash accounts cannot be made into joint accounts
  • Both people named on the account are individually and jointly responsible for any debts on the joint account
  • Credit reference agencies often create a financial link or association between people who have a joint account. Meaning that the financial situation of the other person on the account could affect your credit rating
  • Both people named can use the account benefits and features without needing the approval of the other

Remove someone from a joint account

A request to remove someone from your bank account can be made in branch and will only be accepted where the account is in credit.

Cash withdrawal limits

You can withdraw up to £500 a day from a cash machine from your Ultimate Reward Current Account, Reward Current Account, Current Account and Student Current Account. The limit for all other bank accounts, including the Current Account with Control, is £300.

The daily maximum cash withdrawal over the branch counter is £2,500, unless you have pre-ordered a higher amount. If you wish to withdraw more than £2,500 in cash, you will need to give your branch advance notice. When making large withdrawals, you will need to prove your identity.

Ordering a replacement cheque book, card or PIN

Cheque book

If your cheque book is lost or stolen, call us on 0800 0 15 15 15 - lines are open 24 hours a day. We will cancel the cheque book and send you a replacement. There's no charge for this service. If you reach the end of your cheque book and haven't received a new one, please call the number above and we'll send you one.

Card

Simply call us on 0800 0 15 15 15 (24 hours a day, 7 days a week) and we'll send a replacement.

PIN

If you've forgotten your PIN or your PIN becomes locked, call 0345 720 3040 (0345 850 5525 for Easycash customers), lines are open 8am-8pm Mon-Fri, 8am-6pm Sat and 9am-5pm Sun. We'll then send you a new PIN, which you will receive within five working days. If you remember your PIN later, you can also change or unlock it at most UK cash machines.

Closing your account

To close your current account, please either make an appointment at your nearest branch or write to us at::
Halifax, Account Closure Team, PO Box 548, Leeds, LS1 1WU.

How to complain

We aim to please, but we know that sometimes things go wrong. If we cannot settle your complaint you can refer it to the Financial Ombudsman Service.

About midata

When you bank, shop or pay a bill, this information can form a picture of your spending and shopping habits. midata gives greater access to your personal data and the ability to use it, as it can be helpful when choosing suitable products and services.

A midata file shows your previous 12 months spending and banking history, without any information like your name, address or date of birth.

To download a midata file, simply sign in to Online Banking and select the ‘Download midata’ link located under ‘Your account tools’ on Your accounts.