General bank account enquiries
Reporting a lost or stolen card
Setting up standing orders
How we process payments
Mobile banking and text alerts
Changing your details (name, address, tel)
Cash withdrawal limits
Ordering a replacement cheque book, card or PIN
Closing your account
How to complain
Report your lost or stolen card using Online Banking.
Simply sign in and fill in our online form. You can do this by clicking on ’Lost or stolen cards’ located under the your account tools menu on My accounts.
Or, call us on 08457 20 30 99, lines open 24 hours a day. We’ll cancel the card and send a replacement.
If you're calling from abroad or would prefer not to use the 0845 number, you can call us on +44 (0)113 242 1984.
Find out more about how payments are processed for Standing Orders, Direct Debits, Cheques and Future Dated Payments.
You can set up Direct Debits to pay regular bills automatically, such as electricity bills or insurance through your bank account. These need to be set up directly with the organisation you will be making payments to.
To cancel an existing Direct Debit select your account from the 'My accounts' page. Select the 'Direct debits & standing orders' tab then select the 'Cancel' link next to the Direct Debit you require cancelling. At the confirmation screen you will be asked to enter your password to confirm your changes. Once you have entered your password select the 'Confirm' button.
You should always inform the organisation receiving the payments if you cancel a Direct Debit before final payment has been made.
Our demo shows you how to view and delete a Direct Debit.
Paying your Halifax credit card
If you're a Halifax credit card customer you can pay your bill online or over the phone - 08457 20 30 40 - 24 hours a day, 7 days a week.
Online Banking lets you view your transactions for up to 6 years. Find out information in our paper-free section. You can also request a free paper statement if you have stopped paper statements and haven't previously received a paper copy.
Questioning a transaction on your statement
If you're unsure about a transaction on your statement, feel free to call us any time on 08457 20 30 40 (08458 50 55 25 for Easycash customers) (Mon-Fri 8am-8pm, Sat 8am-6pm and Sun 9am-5pm) or pop into your nearest branch.
Available 24/7 and backed by our online guarantee bank quickly, safely, whenever you want and wherever you want. Everything from checking your balance to transferring money can all be done with our online banking service. Visit our Online Banking area to find out more.
Available for a range of mobile devices, you can now bank on the move with Mobile Banking. Features include viewing balances and transaction history, transfer money between your personal Halifax accounts, transfer money to new and existing recipients and manage your existing overdraft. All of this from your mobile. Find out more about Mobile Banking.
Available to all bank account customers you can keep track of your finances with our mobile alerting service. You'll get limit alerts (when you're near to or over your account limit so you can avoid any unplanned overdraft fees), high and low balance alerts (high balance alerts to let you know when to move excess money into a savings account and low balance alerts to help make sure you always have enough money in your account for the things you want to do), weekly balance alerts (a weekly text with your balance and the last six transactions of the week, on a week day and time you choose) and more.
If you are aged between 11-15 with an Expresscash account you can apply for our weekly balance alerts and overseas transaction alerts. Just visit your local branch with a parent/guardian to register.
To register for our mobile text alerting service just log into Online Banking and register for mobile text alerts by selecting ‘Mobile banking' or call us on 08457 20 30 40 (Mon-Fri 8am-8pm, Sat 8am-6pm and Sun 9am-5pm) or visit your local branch.
We won't charge you for this service but if you receive texts while abroad, your network service provider may charge you.
Call us on 08457 20 30 40 (08458 50 55 25 for Easycash customers), lines open 24 hours a day, 7 days a week to start telephone banking. Unfortunately, we don't offer telephone banking to Expresscash customers.
Apply for a new overdraft or increase the amount of any existing overdraft using Online Banking. If accepted, your overdraft will be instantly available. Simply sign into Online Banking, select the 'Apply' link next to your account on the 'My accounts' page and then follow the on-screen instructions.
Increasing an overdraft online is just as easy. Simply sign into Online Banking, select the account and select 'Change my overdraft limit' and follow the on-screen instructions.
If you want to decrease your overdraft limit you will need to call 08457 20 30 40 (Mon-Fri 8am-8pm, Sat 8am-6pm and Sun 9am-5pm) or make an appointment at your local branch. To decrease the overdraft limit of a Student Current Account, you must make an appointment at your local branch as this can't be done online or over the phone.
For information about overdraft rates, view our rates, rewards and fees.
Overdrafts are subject to status and repayable on demand.
Changing your name
To do this make an appointment at your local branch and take along a completed change your name form (PDF) and evidence of the name change, for example a marriage certificate or deed poll.
Changing your telephone number
This can be done through Online Banking, over the phone by calling 08457 20 30 40 (24 hours a day, 7 days a week) or at any branch. For security purposes, you'll be unable to use the updated phone number to set up new recipients in Online Banking for 7 days after the change.
There are a couple of ways to make your account joint, but please be aware that we cannot add another person to an account with an overdraft online, to add a person to an account with an overdraft visit us in branch.
Simply sign into Online Banking and add the second party. Please bear in mind that if you apply for a new account online you may be offered an overdraft in your sole name. Please do not accept this and wait until you receive the email confirmation that the join is complete to apply for an overdraft in joint names.
Only Current Accounts, Reward Current Accounts and Ultimate Reward Current Accounts can currently be made joint online.
You can change your account to a joint account by making an appointment at your local branch – don’t forget to take identification and if the second person is not an existing Halifax or Bank of Scotland customer they will need to provide identification - view acceptable forms of identification.
For Cardcash and Easycash customers, both parties must be aged 18 or over to open a joint account in branch. Student Current Account, Expresscash and Cash ISAs cannot be made into joint accounts.
A request to remove someone from your bank account can be made in branch and will only be accepted where the account is in credit.
You can withdraw up to £500 a day from a cash machine from your Ultimate Reward Current Account, Reward Current Account, Current Account and Student Current Account. The limit for all other bank accounts, including the Current Account with Control, is £300.
The daily maximum cash withdrawal over the branch counter is £2,500, unless you have pre-ordered a higher amount. If you wish to withdraw more than £2,500 in cash, you will need to give your branch advance notice. When making large withdrawals, you will need to prove your identity.
If your cheque book is lost or stolen, call us on 08457 20 30 99 - lines are open 24 hours a day. We will cancel the cheque book and send you a replacement. There's no charge for this service. If you reach the end of your cheque book and haven't received a new one, please call the number above and we'll send you one.
Simply call us on 08457 20 30 99 (24 hours a day, 7 days a week) and we'll send a replacement.
If you've forgotten your PIN or your PIN becomes locked, call 08457 20 30 40 (08458 50 55 25 for Easycash customers), lines are open 8am-8pm Mon-Fri, 8am-6pm Sat and 9am-5pm Sun. We'll then send you a new PIN, which you will receive within five working days. If you remember your PIN later, you can also change or unlock it at most UK cash machines.
To close your current account, please either make an appointment at your nearest branch or write to us at::
Halifax, Account Closure Team, PO Box 548, Leeds, LS1 1WU.
We aim to please, but we know that sometimes things go wrong. If we cannot settle your complaint you can refer it to the Financial Ombudsman Service.