Message us online

Get answers to your everyday banking questions.

Simply sign to our app or Online Banking and get chatting today.

How to message us

Changes to our Telephone Banking opening hours

Our opening hours are changing on 17 June.

You’ll be able to speak to an adviser between 8am-6pm. Lines are closed on bank holidays.

Our everyday banking services are available 24 hours a day through our:

  • Online messaging service
  • Mobile Banking app and Online Banking
  • Automated telephony services

What would you like to talk to us about?

Lost or stolen card

Lost or stolen cards

Method

Availability

How

Method

Our app and Online Banking

Availability

24 hours, seven days a week.

How

Method

Message us

Availability

24 hours, seven days a week.

How

Sign in to our app or Online Banking and get chatting today.

How to message us

Method

Call us

Availability

24 hours, seven days a week.

How

Call from the UK 0800 015 1515

Call from outside the UK +44 (0)133 242 8196

Online Banking

Online banking

Method

Availability

How

Method

Our app and Online Banking

Availability

24 hours, seven days a week.

How

Method

Message us

Availability

24 hours, seven days a week.

How

Sign in to our app or Online Banking and get chatting today.

How to message us

Method

Call us

Availability

8am – 8pm,seven days a week.
Closed on Bank Holidays

How

Call from the UK 0345 602 0000

Call from outside the UK +44 (0)113 279 8302.

Bank Accounts and Arranged Overdrafts

Bank accounts and overdrafts

Methods

Availability

How

Methods

Call us

Availability

Existing customers
Advisors available 8am – 8pm, seven days a week and closed on Bank Holidays.

New customers
Advisors available Monday - Saturday, 9am - 6pm, and closed on Bank Holidays.

How

Call from the UK 0345 720 3040

Call from outside the UK +44 (0)113 242 1984

There is a 24/7 automated service if you want to ring at a time when an advisor is not available.

Savings accounts

Savings

Method

Availability

How

Method

Call us

Availability

Existing customers
Advisors available 8am – 8pm, seven days a week, and closed on Bank Holidays.

New customers
Advisors available Monday - Saturday, 9am – 6pm, and closed on Bank Holidays.

How

Call from the UK 0345 726 3646

Call from outside the UK +44 (0) 113 242 2005.

There is a 24/7 automated service if you want to ring at a time when an advisor is not available.

You can also compare our savings accounts online to find an account that best suits your needs.

Mortgages

Mortgages

Method

Availability

Opening hours

Method

Call us

Availability

Monday to Friday, 8am – 8pm.
Saturday, 9am – 4pm.

Opening hours

Call us from the UK 0345 850 3705

Existing customers

If you are an existing customer, you might find the help you need in our mortgage support hub.

You can also message us in our app 24 hours a day, 7 days a week. Find out how to message us.

Credit cards

Credit Cards

Credit Cards

Telephone number

Opening hours

Credit Cards

Compare a range of Halifax Credit Cards

Telephone number

General Credit Card Services Queries

0345 944 4555

If you're calling from abroad you can call us on +44 (0) 1733 573 189.

Opening hours

Advisors are available 8am – 8pm, seven days a week, and closed on Bank Holidays.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Credit Cards

Telephone number

To apply or discuss application queries

0800 028 3258

Some credit card offers shown on our site may only be available if you apply online.

Opening hours

Lines are open 9am – 6pm Mon - Sat, and closed on Bank Holidays.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Credit Cards

Telephone number

Repayment Cover

0345 605 1150

Opening hours

Lines are open 8am – 8pm, seven days a week, and closed on Bank Holidays.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Credit Cards

Telephone number

Opening hours

Lines are open 8am – 8pm, seven days a week.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Personal loans

Personal loans

Methods

Availability

How

Methods

Call us

Availability

Monday to Friday, 8am – 8pm.
Saturday to Sunday, 9am – 6pm.
Closed on Bank Holidays

How

Call from the UK 0345 604 7292

Option 1: for a new loan or increased borrowing
Option 2: for an outstanding loan application enquiry
Option 3: Settlement Quote enquiry
Option 4: Payment Holiday
Option 5: Payment on loan
Option 6: Anything else

Car finance

Car finance

Method

Availability

How

Method

Call us

Availability

Monday to Friday, 8.30am – 6pm.
Saturday, 9am – 1pm.

How

Existing customers
Call from the UK 0333 202 7967

New customers
Call from the UK 0333 202 7940

Home insurance

Insurance

   

Telephone number

Opening hours

   

Get a quote

Telephone number

0345 982 5347 to get a quote or switch your home insurance. You can also get a quote online.

Opening hours

Mon-Fri: 8am - 6pm.

Sat: 9am - 1pm.

   

Pay for your policy

Telephone number

If you received your quote online and have been asked to contact us for payment, please call us on 0345 982 5347.

Buying the policy on behalf of someone else? You can still call us. Please just make sure the policy holder is with you when you call.
 

Opening hours

Mon-Fri: 8am – 6pm.

Sat: 9am – 1pm.

   

Make a claim

Telephone number

Make a new claim or get an update on a claim you've made.

0345 604 6473 if your policy starts with HBP.

0345 300 5178 if your policy starts with HAP.

You can also make a claim online.

Opening hours

Mon-Fri: 8am-6pm.

Sat: 9am-1pm.

   

Struggling to pay

Telephone number

We may be able to help.

0345 122 1511

Opening hours

Mon-Fri: 8am-6pm.

Sat: 9am-1pm.

   

Home Emergency helpline

Telephone number

In case of an emergency, our Home Insurance Emergency helpline is available for all policy holders 24 hours a day.

0345 672 2803

Opening hours

24 hours a day.

   

Legal Expenses helpline

Telephone number

0345 300 1425 if your policy starts with HBP.

0345 300 1820 if your policy starts with HAP.

Opening hours

24 hours a day.

   

Manage your policy

Telephone number

Cancel your policy

0345 604 6473 if your policy starts with HBP.

0345 300 5178 if your policy starts with HAP.

You can also cancel your policy online.

Renew your policy

0345 604 6473 if your policy starts with HBP.

0345 300 5178 if your policy starts with HAP.

Check something or update your policy

To ask a question or tell us if something has changed that will affect your policy.

0345 604 6473 if your policy starts with HBP.

0345 300 5178 if your policy starts with HAP.

Moving home

If you’re moving and want to transfer your policy to your new home.

0345 604 6473 if your policy starts with HBP.

0345 300 5178 if your policy starts with HAP.

Proof of insurance

For urgent proof of insurance.

0345 604 6473 if your policy starts with HBP.

0345 300 5178 if your policy starts with HAP.

Otherwise, you can get proof of insurance online.

Let someone else talk to us on your behalf

To let someone you trust talk to us about your policy.

0345 604 6473 if your policy starts with HBP.

0345 300 5178 if your policy starts with HAP.

Opening hours

Mon-Fri: 8am - 6pm.

Sat: 9am - 1pm.

Protection insurance

Method  

Availability

How

Method  

Call us  

Availability

Monday to Friday, 8:30am – 6pm.
Saturday, 9am – 12:30pm.

How

Call from the UK 0345 600 1751

Car insurance

Car Insurance

Telephone number

Opening hours

Telephone number

New customers: 0330 018 9539

Opening hours

Monday-Friday 8am-8pm

Saturday 8am-6pm

Sunday 10am-4pm

Bank Holidays 9am-5pm. 

Calls and online sessions may be monitored and recorded.

Telephone number

Existing Customers: 0344 209 0471

Opening hours

Monday-Friday 8am-8pm

Saturday 8am-6pm

Sunday 10am-4pm

Bank Holidays 9am-5pm. 

Calls and online sessions may be monitored and recorded.

Telephone number

Car insurance claims: 0344 209 0472

Opening hours

24 hours a day, 7 days a week

Telephone number

RAC Breakdown Cover: 0330 332 8474

Opening hours

24 hours a day, 7 days a week

Telephone number

Windscreen glass repairer: 0330 018 1889

Opening hours

24 hours a day, 7 days a week

Telephone number

Keycare cover: 0345 303 4003

Opening hours

24 hours a day, 7 days a week

We welcome calls via Relay UK. If you want to communicate with one of our representatives add 18001 before the number you require. There's more information on the Relay UK help pages.

Investments

Investments

Investments

Telephone number

Opening hours

Investments

Telephone number

0345 722 5525

If you're calling from abroad you can call us on +44 (0) 113 270 1154.

Opening hours

Available Monday – Friday 8am to 9pm

(Closed weekends and English Bank Holidays).

Investments

E – Investments beginning with IH

Telephone number

Opening hours

Monday – Friday 8am to 5pm

Investments

Ready-Made Investments beginning with EH

Telephone number

Opening hours

Monday – Friday 9am to 5pm

Investments

Investments purchased in branch

Telephone number

For accounts opened in branch:

0345 600 0169

Opening hours

Mon-Fri: 8am-6pm

For Savings accounts and Cash ISAs, including Junior Cash ISAs, select the Savings accounts option from the dropdown. 

Travel services

Travel Money

Travel Money

Telephone number

Opening hours

Travel Money

Help with an Online Travel Money Order

Telephone number

Opening hours

8am – 8pm, seven days a week, and closed on Bank Holidays.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Bereavement support

Bereavement help and advice

Method

Availability

How

Method

Call us

Availability

8am - 8pm, seven days a week.

How

Call from the UK 0800 028 1057

Call from outside the UK +44 (0) 113 366 0145

Change your address

Method

Availability

How

Method

Our app and online banking

Availability

24 hours, 7 days a week.

How

Method

Message us

Availability

24 hours, 7 days a week.

How

Method

Call us

Availability

8am - 8pm, 7 days a week. 

How

Call from the UK 0345 720 3040

Call from outside the UK +44 113 242 1984

Change your telephone number

Method

Availability

How

Method

Mobile Banking app or Internet Banking

Availability

24 hours, 7 days a week.

How

Method

Message us

Availability

24 hours, 7 days a week.

How

Method

Call us

Availability

8am - 8pm, 7 days a week.

How

Call from the UK 0345 720 3040

Call us from overseas +44 113 242 1984

To change your number over the phone you will need to be registered for Telephone Banking. We will also need to confirm that it's you by asking you for one of the following:

  • Telephone Banking security number
  • Telephone Banking password
  • Voice ID.

You can also call via the Mobile Banking app where we will ask you to verify it's you via the app.

Complaints

We're here to help if you have concerns.

Learn more about our complaints process

Method

Availability

How

Method

Message us

Availability

24 hours, seven days a week.

How

Sign in to our app or Online Banking and get chatting today.

How to message us

Method

Call us

Availability

24 hours, seven days a week.

How

Call from the UK 0800 072 9779

Call from outside the UK +44 (0)133 366 0167

Telephone Banking

Travel Money

Method

Availability

How

Method

Call us using our app

Call us and skip the security questions

Availability

8am – 8pm, seven days a week.

How

Sign in to our app, search Call us and follow the steps on screen.

How to set up our app

Method

Call us

Availability

8am – 8pm, seven days a week.
Closed on Bank Holidays

How

Call from the UK 0345 720 3040

Use the SignVideo service

If you're a user of British Sign Language (BSL) the SignVideo service gives you access to an online interpreter enabling you to communicate with us using sign language.

You can call us using Relay UK if you have a hearing or speech impairment. There's more information on the Relay UK help pages.

Fraud

If you want to find out more about how to protect yourself against scams, visit our fraud hub.

You should contact us right away if you think you’ve been scammed. We can then guide you on what to do next.

Method

Availability

How

Method

Call us

Availability

24 hours, seven days a week.

How

Debit or credit card fraud
Call from the UK 0800 015 1515
Call from outside the UK +44 (0)113 242 8196

Online Banking fraud
Call from the UK 0800 500 3914
Call from outside the UK +44 (0)113 288 8408

Replacement card

Replacement cards or PINs

Method

Availability

How

Method

Our app and Online Banking

Availability

24 hours, seven days a week.

How

Method

Message us

Availability

24 hours, seven days a week.

How

Sign in to our app or Online Banking and get chatting today.

How to message us

Method

Call us

Availability

8am – 8pm, seven days a week.
Closed on Bank Holidays

How

Debit cards
Call us from the UK 0345 720 3040
Call us from overseas +44 (0)113 242 1984.

Credit cards
Call us from the UK 0345 944 4555
Call us from overseas +44 (0)1733 573 189

Contact us through the app

Mobile Banking app

Join our 7 million app users.

  • Simple and secure sign in.
  • Stay up to date with notifications.
  • Chat to our Virtual Assistant.

 

More about our app

QR code to download our Mobile Banking app

Online Banking

Sign in to view or manage your accounts on our website.
 

Sign in now

 

Register for Online Banking

Mobile Banking app

Join our 7 million app users.

  • Simple and secure sign in.
  • Stay up to date with notifications.
  • Chat to our Virtual Assistant.

Download app

More about our app

Online Banking

Sign in to view or manage your accounts on our website.

Sign in now

Register for Online Banking

More support

Ways to bank with us

All the ways to do everyday banking with us, and how we make it easier for you.

Banking with us

Accessibility support

Find your local branch

Find your local Post Office

Support with the cost of living

With the rising cost of living, it's natural to worry about your money. To help you manage your money, we have some useful tips and tools. 

Help with money worries

Help me manage my money

  • Send us a message

    We’re happy to help with any general questions, so please get in touch through our social media channels. We’re sorry but we can't answer any account specific questions.

    Twitter logo   Facebook logo

    Tweet us @HalifaxBank or message us on Facebook.

    Please don’t send any personal or banking details. We’ll never ask you for this information or direct you to a web page that asks for this.

    Our social media accounts are:

    www.twitter.com/HalifaxBank

    www.twitter.com/halifaxbroker

    www.facebook.com/halifax

    If you see another account that pretends to be us, please report it by emailing security@halifax.co.uk and include the web address.

    *Twitter is owned by a third party and is independent of Halifax.

  • Write to us at Halifax, PO Box 548, Leeds, LS1 1WU. For security reasons we can't respond to any queries about Online Banking by post. If you're having problems accessing Online Banking visit Online Banking help to get support and find out how to get in touch.


Mobile Banking is available to Online Banking customers. We don’t charge you for Online Banking but your mobile phone provider may charge for some services. Please check with them. Phone signal and functionality may affect services. Terms and conditions apply.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google LLC. Terms and conditions apply.

Calls to 0800 numbers are normally free from UK landlines but charges may apply from mobile phones. Other numbers may vary depending on your service provider. Calls to 03 numbers are charged at no more than local rate.

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service.