Statements and cheques
Cancelling a lost or stolen cheque book
If your cheque book is lost or stolen, you should call us immediately on 08457 20 30 99. Lines are open 24 hours a day. We will cancel the cheque book and send you a replacement. There’s no charge for this service.
Ordering a new cheque book
New cheque books are usually sent out automatically as you approach the end of your current cheque book. If you lose or damage your cheque book, you can cancel your existing book and arrange for a replacement by calling us on 08457 20 30 40 (lines are open 24 hours a day, seven days a week*), or at your nearest branch.
If you reach the end of your cheque book and haven't received a new one, please call the number above and we'll send you one.
Stopping a cheque
If you wish to stop a personal cheque, you will need to call us on 08457 20 30 40 (lines are open 8am to 8pm seven days a week*) before the cheque is paid into the other person’s bank account. There’s a fee of £10.00 for this service and you should tell the person you gave the cheque to that you have cancelled the cheque.
It’s not possible to stop a guaranteed cheque. The amount of the guarantee is shown on your debit card or cheque guarantee card. Please note the UK Cheque Guarantee Scheme closed on 30th June 2011. Cheques written and dated after this time are no longer guaranteed.
If you are stopping the cheque because it was stolen, you should call 08457 20 30 99 immediately. There’s no fee for cancelling a stolen cheque.
To request a copy of a personal cheque already paid from your account, call 08457 20 30 40 (lines are open 8am to 8pm seven days a week) or visit your nearest branch. The copy will show both sides of the paid cheque, and there is no fee for this service.
Old, previous or duplicate statements
With online banking you can view your transactions online for up to six years, and can print them at any time, without any fees. You can find more information in our paper-free section.
If you bank online you can request a paper statement. If you have suppressed your paper statements and have not previously received a paper copy there will be no charge for this.
Alternatively call us on 08457 20 30 40 or visit your nearest branch..
Questioning a transaction on your statement
If you are unsure about a transaction on your statement, then call us any time on 08457 20 30 40 (08458 50 55 25 for Easycash customers), or visit your nearest branch.
